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Credit Card v10
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he-sham
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 Jun 28 2010, 11:48 AM
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With regards to insurance benefit attached to our credit cards, who is here ever try to make a claim ?
my case with RHB travel money, my luggage was delayed (flight ticket was purchased with RHB Travel money)..so i try to claim, card centre asked me to call RHB Insurance....RHB insurance also dont know about this even i read the policy number to them (policy number stated in RHB Bank Visa/master cardholder agreement)...how come la....poor service la..even same entity also very slow...offer benefit but not aware of whats there're offering to customers....where's the synchronization between them ??
This post has been edited by he-sham: Jun 28 2010, 11:52 AM
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he-sham
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Jun 29 2010, 11:33 AM
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QUOTE(MilesAndMore @ Jun 28 2010, 12:49 PM) I've never tried myself. Anyway, there is a master policy in their website. Not sure if RHB has it in their website but HSBC does have it on theirs. Basically it is hard for us to qualify for the claim. The HSBC credit card travel insurance is insured by HSBC Takaful (their wholly-owned subsidiary). You can refer to the table below for their T&C. It shouldn't be far off from the RHB one. [attachmentid=1649374] By the way, in order to be eligible for the luggage delay claim, only if the incident took place overseas is covered. If it happened within Malaysia, then sorry to tell you that you won't be able to claim anything. RHB didnt mentioned such thing in their policy wording....thats why i turn to them bcoz MAS Travel Insurance (MHinsure) does mention it in their policy....so i've two choices to claim....haha...but this RHB insurance i tell u..super slow one....but i guess it all the same goes to any insurance company when it comes to claim... back to cc, i think most of cc customer service dont know about this complementary insurance benefit attach to the cards...but yet advertise in their website "call our customer service for further information/details"....end up we're the one who know better than their customer service representative... |
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