QUOTE(shauyan @ Jun 9 2010, 09:16 AM)
Maybank CS sucks!!!! It is very hard to reach thier hotline. I had tried waiting 20mins and still nobody pickup.
Ended up i called the outside Malaysia no. and ask them to transfer my call.
Even you go to counter also same. Waiting 1 hour ended up doing nothing.
I want to change my saving acc address only need to go back to the place I opened the acc.
I also fill-up a form for CC address change, already 2 months still mail to old address.
What kind of bullshit is this of service. Waste time and money.
wow...I dunno abt u guys but I've never had 'unanswered' calls before. Its been 5 years since I took my first Maybank card. You could also visit their Credit Card branch at 1U...that place very efficient punya, no waiting line...at most I waited 5 minutes for my queue. I often visit there when I'm just too lazy to call or explain my problem through the phone

Added on June 11, 2010, 2:48 amQUOTE(yhtan @ Jun 10 2010, 10:56 PM)
my dad suffered the same thing, that particular day got a few fraud transaction happened in Penang, and coincidence my dad used Maybank CC to swipe for petrol, only a few hours difference, and it manage to prove that my dad really in Johor and not in Penang
my mum got a shock when she saw extra RM1k+ in the statement, argue with maybank and they pay up for the extra RM1k with all the receipts given, and found out the tourist company is the culprit, that time credit card still don't have smart chip
but from this case i can judge that Maybank credit card fraud centre really sucks

no call from them at all enquiry or so what, impossible a person can swipe at Penang then a few hours later swipe at Johor right? is not near the airport area also

about fraud case...you're lucky you didn't use Aeon card

I know a friend who had his Aeon card stolen more than
12 MONTHS AGO but until now even with all the police report faxed and proven...they still ask u to pay

this is what I call sh1t service. Scold them 9 9 9 on the phone also...just stubborn people
This post has been edited by Aeon_Clock: Jun 11 2010, 02:48 AM