@edwardleong you can visit my Pre-Launch thread for further detail. Don't want to detail an Elantra discussion here with sales stuff. http://forum.lowyat.net/index.php?showtopic=2141206

3+3 months, for fixed rate car loan.


You can't apply loan without a sale order. Dealer can issue you a 'not real' sales order, but there's risk against the company, because there'll be an open sales order to a non-existent car/customer.

This post has been edited by FluidicSculpture: Dec 9 2011, 07:39 PM

Let me ask tomorrow, or Monday if they don't work tomorrow.

By the way, that's tentative, there's still a slim chance it might change

This post has been edited by FluidicSculpture: Dec 9 2011, 10:57 PM

Forgot to bring my Wi-Fi over today...

Anyway, for people living in Penang, I asked my manager and he has agreed to make deliveries up to Penang, so anyone up there who wants to pre-book the Elantra from me to get the special package, you can do so.

-Refrained from commenting-

This post has been edited by FluidicSculpture: Dec 10 2011, 07:56 PM

Uh hi guys, anyone coming over today, I won't be around after 1pm >.< I will be around full day tomorrow however.

Ok, uhh, so guys, I got some news.

Car is launching in Febuary. There will be 5 colour choice to choose from and there's rumour that 2 more colours will be added later on.

@WheelieWonka you can visit my pre-booking thread for details, unfortunately that's all I can tell you for now.

For those who asked their local SAs about the car. They won't know much because SAs' training isn't started yet.

Those who wish to do booking via bank-in, we are doing that now but kindly PM me for discussion.

This post has been edited by FluidicSculpture: Dec 12 2011, 08:25 PM

lol, the information is from the same email, just that I didn't mention everything

There'll be banners and ads popping up nationwide before Elantra's launch as well.

This post has been edited by FluidicSculpture: Dec 13 2011, 09:17 AM

The odd of SD letting go of Hyundai is rather slim, they co-owns Inokom anyway. Even if SD were to sell it to someone else, everything will still be well established by then as ever sice Sime Darby took over the dealership right from Berjaya and Kah Bintang things has improved tremendously.

Following memo, I am not even allowed to give a price guess. As far as I know, pricing has been submitted but has not yet been approved by the government.

I won't be in showroom this coming Thursday by the way

This post has been edited by FluidicSculpture: Dec 13 2011, 09:10 PM

SD is GLC... feed themselves?

Let me know if you get the details too, I am eager to know the prices as well

Even Proton need to submit pricing to government. If not people can simply mark up prices and apply free loan(100k loan for 50k car).

Japan vs Korea again *yawn*

Auto Cruise is on the 1.8 Premium version.

The misconception is that after you get your car, Sime Darby handles everything.

For after sales, you should be calling your SAs for info, for service, call the service centres. Our business cards are not just for you to call back when you decide to buy the car.

Depends which dealer you went to. SA that throws you out after getting their commission will of course end up giving you bad after sales service. 9/10 SAs I knew only cared about taking your money, nothing else, unlucky if you've met one. I layan my customer from start to end, even following them to service centres to make sure their car is properly serviced, commission spent on going around with them is well worth it.

Then there's this group of customer who treat SAs like their slaves, demanding things beyond limit, want this and that, double dipping here and there, uncooperative, arrogant. This kind I won't layan more than what's obliged by the SAs guideline.

So you experienced bad after sales service, you probably met a 'money only' SA or no offense, you belonged in the group of customer that I lazy do follow up with.

Good or bad service really depends on which dealer/SA you met. A lot say T & H provide very good service, but I once stood right in the middle of a T showroom and service centre for a full 30 minutes without anybody serving. Staff even avoided eye contact when they walk by. Those who still thinks Hyundai has bad service probably haven't met me and my manager.

This post has been edited by FluidicSculpture: Dec 14 2011, 08:54 PM

Like I've said, car users are going to the wrong people for their after sales service. SA ignoring you? Contact me instead, I will help out.

Tentative spec, Sunroof is available on the 1.8 Premium. Realistically, how practical is sunroof in Malaysia?

The sunroof on the Elantra 1.8 is not like the one found on Tucson/Sonata. It's a conventional sunroof, you'll have to visit the paint shop if you want black top like Sonata/Tucson.

Don't blame us for stripped down version of cars, you can blame the NAP for ridiculous prices we're paying for cars, it is not only affecting Hyundai alone, but everything related to car.

Veloster... ? Even Elantra's details isn't out fully yet.

And since there's a lot of ranting here regarding after sales service, I'll share a picture here.



Check out what Step 6 says

This post has been edited by FluidicSculpture: Dec 15 2011, 02:59 PM

Interesting discussions, here I go.

For my case, I work 10 hours per day and often go to showroom even on my off days. On the average of 5 minutes per call, I can attend to 12 people in an hour, minor complaints, however small, must be attended to. I am working in a showroom with a very strong team of colleagues, anything I couldn't handle I'll approach my senior first, then if not, I'll jot down the symptoms and call my regular service centre about it, I do not stop there, if there is a need for the customer to go to the service centre, I'll arrange it with the SC managers as well.

It is no different from handling Elantra's technical issue in the future. Solve what I can, if not, write down what's the problem, call the SC and arrange time with the customer.

If I am ever overwhelmed by workload, this is where a strong team and teamwork comes into play. Luckily for me, my showroom is not a 'dog eat dog' showroom with 20-30 SA trying to break each other's rice bowl constantly. Submitting document is easy, just put a stack of paper in the fax machine, and machine do the rest; if I am too busy, admin clerk will do that instead. I got 2 colleagues what works as runner for JPJ/Puspakom(Soon I'll be given that duty as well), loan officers chasing me for supporting documents? Bank will usually call my manager first anyway.

I do err at times as many humans do, because I am naturally a forgetful person, that's why spent 14.99 USD on a PIM apps for the iPad to make sure that I write down every single task there is for me to do. I mean, why bother about improving my ability to serve customer better, if all there is matter in sales is the sales commission?

For Hyundai cars, there is a full list of service centres, address, and contact number attached to the service books. It's the responsibility of the SAs to explain that to the customer, along with major car functions like smart key, sunroof, tool sets, DriveAssist, insurance during the vehicle delivery. As I've mentioned before, if the SAs neglect such responsibility, either he/she is not ready for sales line, or you belong in the 'bad customer' group which will complain to no end regardless on how good the service is given. A lot of car dealership SAs don't work long, because many join expecting easy money, without willingness to pick up after sales' responsibilities.

That's why I am fast to say that for those who have experienced bad services with Hyundai car, they probably haven't met me or my manager.

This post has been edited by FluidicSculpture: Dec 15 2011, 09:58 PM

Not confirmed, between 85-110k for all models.

If follow memo from SD, I am not even allowed to say this much

I'll agree that good service is relative, but there are things that are beyond limit regardless of what level of 'service' every different individual expect. Take for example, some expect us to deliver their car fast, but constantly dilly dally with their loan application; Some double dip, threaten SAs cancel if they don't give them this and that(even after agreement during initial purchase).

Managing expectation is one thing, but when customers start 'arguing horizontally(in cantonese term)', the wise thing do to is to walk away and only do whatever is needed, you can forget everything beyond the need because the customer will snub you for not fulfilling their 'expectation' anyway. Yes, I do have customers who refuses to pick up my call reminding them to service their car.

'Difficult customer' and 'Bad Customer' is different segment in my list. I love working with difficult customer as they are learning experience, better to prepare me for recurring scenario. Bad one are just simply absurd, giving you the impression that you forced them to buy a car from you.

For the bold part, you'll be surprised by how much free time certain people have.

Fair enough with regard to criticism towards fellow Hyundai SAs that I should stop here and edit my words to be less harsh, although I have to say there is no love between SAs from different branches, since everybody tries to undercut each other to secure sales, but I am sure those who are committed to serving their customer better will take this criticism to themselves and improve themselves.

Busy, definitely, rich? Hopefully I want to join the Elantra MD gang in Malaysia

OTR expectation
Different people, different expectation, our regular service centre manager expect the 1.8 to be priced below 100k

This post has been edited by FluidicSculpture: Dec 15 2011, 09:59 PM

What's wrong with Inokom logo on a Hyundai car? Santa Fe is 150-173k and still selling. Basic spec CKD Honda Civic 1.8k is 113k. Logo issue again I guess


Still waiting for my Elantra themed business card.

This post has been edited by FluidicSculpture: Dec 15 2011, 08:21 PM