Is this speed normal?

Speedtest to Delhi, India with 20 Mbps

Speedtest to Mexico City, Mexico with 20 Mbps

Speedtest to Melbourne, Australia with 20 Mbps

I just had a Unifi 20 Mbps installation and am very unhappy with the connection. Heck, even my 4 Mbps Streamyx line is faster than my Unifi. I complained like 5 times but no one has looked into this.

The speed is seriously crap. My neighbor's 1 Mbps connection connects faster to Mexico City, Mexico and has lower latency than my connection!!

MY server I can get full speed. The only stupid thing is international speed. I am getting 1 Mbps to an average of 3 Mbps for all International connections, especially over to the US of A.