So mother maiden name means mother name, right? I just don't understand why cimbclicks cannot verify me (they said wrong name) after i told them my mother maiden name through the phone after my online banking got block. Even if it's wrong or anything or i fill in wrongly before, can i go to the bank and retrieve this using my atm card and bank book or some form of identification?

after i told them my acc no, they actually did verify me, but in a bad manner. If not mistaken, few years ago happened once also my tac got prob, called customer service, then the same ques cnt pass, but after confirming other things, they let me pass. Just forgot what i put for that. Can i just call over and ask this or need to ask at the branch there?

ya, u're right. thx ya