how the customer would like to use the letter offer is another story, it has nothing to do with the fact that the bank refuse to give the customer to take a copy of letter offer. that is against consumer rights. even if the customer intention is compare with other offers, the bank should only take action when they have evidence that the customer took the offer letter to other banks.

to TS, if you really want the letter offer, then you try to ask them nicely again, tell them you know your rights, if still no go then request to speak to branch manager / manager in charge.

if all failed, ask for a black and white or record the conversation and file a complain against them to bank negara and FMB.

well very said... had similar experience before

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Added on April 25, 2010, 11:58 am1. that is an offer letter to me, why can't i take it home? i am not asking to take somebody's else offer letter. its like payslip is P&C thing, but i can get MY payslip / copy of payslip anytime from HR i wan, same things go to EFP statement, bank statement, tax statement etc etc...
2. if things are to be prevented, i would say first thing is prevent borrowing money to people or issuing credit card so prevent people can not afford to pay back. in that case they might also wan to prevent from kena rob, so close the bank would be the best.
3. they do have a dedicated department to deal with this kind of issue, their action is faster and efficient than you tot.

all of above are said from real exp, i used to work in a IT department for a very large SG bank in MY.

This post has been edited by lamode: Apr 25 2010, 12:01 PM

i said that because you mention it would be waste of resource, hence they dun give the offer letter to customer. but since they have legal department and other manpower within the organization then they shouldn't avoid customer to take the offer letter.

to answer your bold part, u said OL is a bank's P&C doc, then the bank can sue customer for leaking bank's P&C document to other parties, but i don't think this is the case.

"It's bcos the bank can't do much, if a potential borrower take the OL to another bank & didn't return. So? Scramble the legal dept, lawyers to take action? That's a f**king waste of the organization's resources (human, time, effort). And what remedy should the Bank seek? Lost of papers?"

that is because you said its a P&C things and the bank shouldn't simply let customer take it home, if it is as important as you said, why not?
if it is not so important why bother whether customer wan to take home or not. and there is no waste of resources in here, no matter you sign up with the bank or not, the hardcopy already printed and in there.

you dun tell me they let you read the softcopy on their screen, once you confirm wanna sign then they only print out.


you said they have Recovery Dept, Security & Insurance to prevent getting rob or stuff like that, the reason they have admin kind of departments is because its necessary for customer to take the LO home if they wish, and that is why those departments are there. if it is too much work or waste of resource, then they might just close shop, giving LO / wasting LO is inevitable. its like you gonna run a business, but you never give black and white quotation to customer. how funny...

no offense to cheahcw2003, in fact, the bank with yellow tiger logo deserve that cuz they choose the hardway themselves.. so now do you think everyone has to do like what he did to get the LO home? wouldn't it be easier / more efficient / less trouble than just giving customer the offer letter?

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Added on April 26, 2010, 12:13 pmand i will say it for one final time, there is not much of reason they keep it as world class top secret, simply because it is not as other banks already has that info on hands.

taking a quotation from company A to company B for a better offer is very common, it happens every second in the business world.

This post has been edited by lamode: Apr 27 2010, 10:51 AM