Jul 28 2011, 01:54 PM
QUOTE(cheetooh @ Jul 28 2011, 12:57 PM)
I called Machines on 25 July 2011 and they are still doing testing.
I called again on 27 July 2011 and they are still doing testing and not sure what went wrong.
Then, I called Apple toll free and talked to the customer service immediately. According to Apple, we Malaysian don't have any choice but to stick to Apple's lousy partner like Machines until they setup an official Apple store in Malaysia. But she guarantee she will expedite and follow-up closely with Machines on my behalf.
Today (28 July 2011) noon, Machines called me and said they have finally placed an order for motherboard replacement. The part will only arrive next Wed or Thu.... WTH...... on top of that Machines need 1 day to replace the motherboard.......
such a bummer. I called again on 27 July 2011 and they are still doing testing and not sure what went wrong.
Then, I called Apple toll free and talked to the customer service immediately. According to Apple, we Malaysian don't have any choice but to stick to Apple's lousy partner like Machines until they setup an official Apple store in Malaysia. But she guarantee she will expedite and follow-up closely with Machines on my behalf.
Today (28 July 2011) noon, Machines called me and said they have finally placed an order for motherboard replacement. The part will only arrive next Wed or Thu.... WTH...... on top of that Machines need 1 day to replace the motherboard.......
if it's in US, the genius bar would have swap your machine with a new one in no time.
anyway i've had a wonderful experiences dealing with a direct purchase from apple online store. i must say they offer the best service albeit based in singapore and everything needed to be shipped back and forth. i don't think i'll buy from any reseller in malaysia even if they give discount.
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