Machines... Their service is appalling!

their retail side is okay, just the service part that rotten.

Both side also not good... Lol... since ppl complaint about machines and you complaint about their service...

Just when everyone here's complaining about how terrible Machines' services are, I think I have a valid reason to chip in mine...

Couple of days ago I sent in my request to evaluate my Mac Pro resale value by sending them my desktop model, serial number, and the condition of it. I was kinda curious that they didn't even reply to ask what's my Mac Pro specs:

And this is what I've got this evening:



HELLO...!!!

Since when does a Mac Pro (of any generation) comes with Intel Core 2 Duo...?

Since when does a Mac Pro (of any generation) comes with 2x2GB RAM by default...?

Since when does a Mac Pro comes with a battery...?

Since when does a Mac Pro comes with AirPort Extreme by default...?

And where is the logic that when you quote a MacBook Pro specs above (instead of a Mac Pro), it has a 640GB HDD by default...?

And what's the point of having my serial number to trace my model when they as an Authorised Service Providers which have access to Apple's Global Service Exchange, that they can't even get my Mac model accurate...?

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Those guys at the service department are really sleeping on their job...



TOTAL FAILURE...!!!

^ HAHHAHAHAA

that one memang suka hati hentam laa!!!

one story from my gf. went to machines KLCC with her MBP...a malay staff treat her like she's some random poor kid lost in a 'premium' store. even after she took out her MBP also still treat like that. then he saw her wallpaper, a picture of her vacation in london...suddenly treat so nice +_+

Lol.... Funny shit.. Should send that email to complaint department as what wei suggested....

Haha dvlz, they memang always discriminate poor ppl wan la.. They always think that apple products are like gucci/LV/chanel etc which they arent =P

That's why I don't dare to have portable or all-in-one Macs..Rather brought 2nd hand desktop than spending on new lappie or iMac.

any notebook same case... all-in-one im not sure

Im not sure but it depends on individual preferences... I dont like to get 2nd hand stuff as I dont believe in the product after been used before.. Not to say Im rich or what but I rather save for a new one then a used one.

they discriminate base on how people look don't they? (according to the accounts I've read here).

Thats kind of funny, because I'm sure I've gotten better service at Gucci/LV/Channel when I walk in with my GF even though I'm dressed like a complete slack. lol.

Warren Buffet, one of the richest man alive, drives a simple car -- so if the staff at Machines are so judgemental just because of looks, then they will probably be losing a lot of sales!

Its probably not as simple as that -- I think their staff is just incompetent because of well, their incompetent management. They seriously need to devote more time to the training of their staff.

As previously resonated here, if any of you are having problems with Machines, try calling up Apple and complaining to them, don't shop at Machines anymore, and pass the word around.

Lol if this threads keep getting viewers... I think Machines will definitely run out of business one day.. I pass this message to a friend, my friend pass it on to his family and it goes on... One day you see machines go down... =P

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Added on April 21, 2010, 1:32 pmOh I also remembered when I purchased a macbook white from Machines sunway, I asked about the ACPP whether I must get it now or could i get it later... She told me that me that I couldnt get it later and have to get it now.. Furthermore a lot of information I have to dig out from her only she tells me... If I know I could get the acpp before the 1 year ends then i couldve saved the money and do something more useful before getting end of 1 year... =(

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Added on April 21, 2010, 1:33 pmThey are really untrained sales representatives...

This post has been edited by tarvalslain87: Apr 21 2010, 01:33 PM

I chatted to one of their staff there! Just started asking nooby questions. Answer I got was ' Sorry ah. I work part time here and I'm a pc user '...WTF

My advice is don't bother going to Machines.

LOL what an answer... I think this thread could use a new name and maybe rename it to Apple Retailers Sales & Service Complaints and email the link to the complaint department in Singapore

Guys, I just want to ask..
anyone hear about EpiCenter Premium Reseller?

Nothing much about it.... Shouldnt be a problem as everyone only complaints about Machines.. =)

Ok then.. I shall buy my macbook with EpiCenter.
anyway, they have one branch at my uni
I no need travel go so far to get my macbook

This post has been edited by KKW: Apr 22 2010, 12:40 AM

IMHO students should fully utilize their statuses and buy online... there'd be no reseller premium services but the prices are offered at a discount to us so why not take advantage of that?

This post has been edited by scph50004: Apr 22 2010, 03:49 AM

Yea but since KKW's uni has a mac center (LimKokWing uni??) maybe he can try to ask if they offer edu price there... But yea other students should use their benefit and get it online... Its much easier that way...

Yea.

Yup, LKW.
the store that offers mostly of the product price similar to the online edu price

This post has been edited by KKW: Apr 22 2010, 10:18 AM

Aha... Must be cool to have a apple store right inside of your uni... =D If Im there Ill go there everyday just to touch those apple hardwares =P...

If the prices are comparable/cheaper then go ahead and buy them... Do they offer installment plans?