Yup
the price are the same.. I'm not sure about the installment plans

This post has been edited by KKW: Apr 22 2010, 10:43 AM

Maybe can go ask them and see if they offer... If they do, its like they combined apple online and retail store in 1 store =D.... but another thing is that it would be unfair to those retailers outside as they lost a lot of business from students of LKW.. =D

If got installment plan, I cant use also.. I dont have any CC..
I'm going to pay cash anyway
Unfair? thier price are more expansive unless they offer edu price for student

Eh that means normal product prices are more expensive compared to outside retail prices?

Oh ask your parents to pinjam the CC since you have the cash, pay your parents monthly if there is an installment plan.. Would save you a lot as you dont need to dump in all at once..

Nono.. I mean the outside retail store..
Outside retail store din offer edu price right?

Yea... Oh I thought u said in your uni's store.. haha.. misunderstood...

Went to 1U Machines last night to look for a slim bag for my wife's new MBP .. not a single "Hi" when I entered there .. and nobody approached us at all. Went to Mac City and they're bit friendlier.. oh, we went in with my baby son in a stroller and surely they look at us like we're just wasting time there ..

This post has been edited by wiraone: Apr 22 2010, 03:54 PM

Mine is a bit different. I went in with some friends and start to touch here n there then they come n start to stalk us like vultures. Watching n waiting.

Machines always don't serve their customer, never have a time where the staff actually come to me before i call them

Not sure if similar suggestion surfaced before this because i skipped every page.

Ok, my fren worked in canadian pizza in SG, according to her, if you ever wanna complain about their company, do it to the main office, they will get fine for bad services.

I guess it'll work the same here in your situation. Work your way up the ladder, contact the HQ for machine, if cant solve, contact Apple malaysia, still cant solve get apple US, if still cant solve email sjob@apple.com. You'll never know, if you're lucky enough probably he will read it, and if so, machine will be in deep shit, really deep.

LOL... Some people wouldnt wanna take the effort to complaint as most complaints fall on deaf ears... Of course not all are ignored but I can say most of them as apple is a very big multinational company... Maybe we can try but results wont be guaranteed... We might be able to reach the Sg's asia center but US i doubt so....

I read that machines is gonna do an macfest event. Im pretty sure everyone here is not going is it?

aiya people here a bit the amnesia one, if machine offer freebies among other things for sure they'll go buy there and even if they were to give good customer service, it wont be highlighted here. Guys seriously though, Machine has implemented things like a facebook page, a feedback form in their stores, an online customer feedback through their demo computers among other things and also email address like info@machines.com.my that are read by their directors personally, if you have an actual case that why not try all this avenue, whaddaya have to lose? except some people losing their jobs, empathy takes a back seat doesnt it? For me, i have always maintained that retail stores are retail stores, you go in not looking for special over the top treatment or creating a long lasting special bond that includes fake smiles,or salutations. You go in and get the things or info that you want and thats that, if theres someone who treats you badly,being rude and all, just report it and if theres someone who treats you nicely takes step to highlight tht to their management too, people rarely do the latter. Just my 2 cents.

the MacFest is not organised by machines.
machines has very kindly lent the training zone @ machines 1U for the Malaysia Mac User Group (myMUG) so we can have our MacFest there.

just wanted to clarify that.

nimrod323 is right, even the Apple Retail store (like 5th Ave. & Beijing etc.) don't exist for the 'long-lasting' bond where everybody knows your name. If the staff are rude, then write to info@machines.com.my, and they (the rude staff) should have to explain to their bosses what happened.

The reality is, as long as the customers want & expect freebies and/or cheap pricing, the customers will get cheap employeees as well, cos there's not enough to go around

Xaw5126, I rather take good service anyday then freebies. Machines can take a lesson or two from Apple retail -- here is my experience from the Apple retail store in Atlanta and Boston, USA.

1. Ordered an aluminum Powerbook 12" (I still have sentimental feelings for this laptop although I eventually sold it!) online -- shipping was taking forever so I stepped into the Apple store, they kindly cancelled it for me, and I walked out with a brand stinking new powerbook the same day
2. Buying the powerbook allowed you to get an ipod for a really cheap price (it was a deal for students), so I sent in the barcodes and receipts, and got cash back a few weeks later. The ipod was practically free.
3. Later went back to the store a few days later because I found out that I was also suppose to get a free printer with the laptop. Apple apologized, gave me the free printer, and gave me an ADDITIONAL $100 USD cash back into my credit card (!!).
4. ipod got wet (not my fault, friends decided to throw me in into a river); took it to the Apple store and they gave me a refurbished unit ON THE SPOT.
5. Multiple problems with my 1st generation black intel macbook -- logic board failure, battery charging problems, cracked top case, and recently hard drive failure -- all replaced even though my macbook has been out of warranty between 2-4 years (yes I know its Apple Care and not Apple retail taking care of the problem, but still I thought I'd mention it).

Apple retail has fantastic service. Machines service juxtaposed again Apple retail is just appalling, especially since they are the largest operating "Apple" retail store in the country.

Cheap employees? They might as well hire monkeys and pay peanuts.. it is not difficult to train their staff with Apple related products and probably be a bit nicer to the customers too .. but I guess they're more interested in one time customers rather than repeating customers. What kind of freebies are they throwing with Apple products that you bought anyway?

Again that is an Apple Store, machines cant do what an actual Apple Store could, none of the resellers can, Machines like other resellers have to take cues from what the Apple service reps have to say when it comes service or replacement, there isnt an on the spot exchange because none of the service centers stock parts,thats plain and simple,everything is in SG, thats how it has been. Im truly glad how you were treated and all, but alas we couldnt relate to you cause there isnt an Apple store in sight. No reseller can ever trump limitations imposed on them by the originator of the produce, unless of cause the originator opens its own store here there aint gonna be much red tape to contend about.

heres an analogy for ya, if my E90 were to break down especially that pesky N52 engine block problem, Auto Bavaria will take a month or so to fix it, my car would be at the service centre and im carless, if we had an actual BMW service and showroom, they'd stock parts here and the whole waiting game would have been limited to a few days, and im not kidding Aluminium engine bloack is a problem and oh i dont own any beemers haha just sharing.

This post has been edited by nimrod323: Apr 27 2010, 11:01 PM

But the problem sometimes lies with consumers who think that Apple Resellers, actually works for Apple. From here they'll start to compare services rendered locally and abroad.

This post has been edited by Eithanius: Apr 27 2010, 10:58 PM

thats the thing, apple reseller are nowhere near an apple store in terms of retail or service, due to branding also, or else how do they make Apple Store in the US more appealing compared to Bestbuy or Walmart? My BMW analogy above pretty much sums up the situation i guess

they do represent apple though. they have the 'premium reseller' badge, which apple awarded (am i right?). so bad experience in their storees = bad impression on apple inc.

the only time i see machines staff become friendly is during discoveryweek