DG Smart Plan

DiGi's latest offering of an all-in-one plan for the latest Android phone (HTC Legend) and hopefully for future ones. This plan is also offered for other smartphones such as BlackBerry®, Nokia, etc.

http://www.digi.com.my/internet/smartplan/index.html



In Detail:



Android Phones Available:

HTC Aria
http://www.digi.com.my/internet/smartplan/htc_aria.html

Garmin-Asus A10
http://www.digi.com.my/internet/smartplan/garminasus.html

HTC Desire HD
http://www.digi.com.my/internet/smartplan/htc_desire_hd.html

FAQ:

http://www.facebook.com/?flyingspaghettimo...qs/416090686070
*(Extracting FAQs related only to Android phones)

1. I want the a phone bundle. How much do I need to pay up front?
A. You need to pay for the device, advance payment (RM500 for 24 months, RM300 for 12 months, and RM100 for no contract) and additional 1st month’s fee (RM68) assuming you take up DG Smart Plan.These advanced payments will used to pay for your initial monthly bills.

2. I am confused with the "100% rebate on your Internet Unlimited plan." under Save Smart
A. Here's a good example of different billing rates done by forumer "lonewolf"
Digi's explanation on Facebook:
If you spend above RM200 in total usage in a month, you get a 100% discount on your data plan (i.e. For RM68 DG Smart Plan, you get RM68 discount). If you spend between RM100 and RM200 in total usage in a month, you get a 25% discount on your data plan (i.e. For RM68 DG Smart Plan, you get RM17 discount).

3. Is tethering (phone as modem) included in the new RM68 Smart Plan?
A. Yes, at no extra charge for tethering. It is already included.

4. Is there a quota for the DG Smart Plan? What happens when I exceed my quota? Do I need to pay more?
A. There is a fair usage quota of 3GB for the DG Smart Plan. If you exceed your quota, your speed will be reduced to 128kbps. You will not be charged extra and you will still surf for free.

5. I want to buy one of the devices on offer (Blackberry Bold 9700, Curve 8520, HTC Legend). Do I need to sign up for a DiGi Postpaid Plan in addition to the DG Smart Plan?
A. No. You only need to sign up for the DG Smart Plan.

6. Can I pay for the device in installments?
A. No. Easy Payment Plan is not currently offered for the devices bundled with DG Smart Plan.

7. I am a foreigner. Can I subscribe to the DG Smart Plan and purchase a device from DiGi?
A. Yes. However, you need to pay a deposit of RM500 on top of all other payments.

8. I am currently with another mobile operator. Can I switch to the DG Smart Plan and purchase a phone bundle?
A. You can sign up for the DG Smart Plan and, once you have successfully ported in to DiGi, you can come back and sign up for a phone bundle.

9. I am a DiGi Prepaid customer. Can I subscribe to the DG Smart Plan?
A. Yes, you can convert your DiGi Prepaid to the DG Smart Plan and retain your number.

10. What will happen to my credit if I am a DiGi Prepaid customer converting to DG Smart Plan?
A. We would advice you to use your credit and leave RM10 before conversion as the credit will not be brought forward/tranferred.

11. What is the advance payment for? Is it a deposit?
A. The advance payment is used to pay for your initial monthly bills. It is not a deposit.

12. Where can I sign up for the DG Smart Plan?
A. You can view the participating locations @ http://www.digi.com.my/internet/smartplan/buy.html

13. I am on the DG50+Internet Unlimited 58 plan. Can I switch to the DG Smart Plan?
A. Yes, you can, but you will be charged RM68 for data. You do however enjoy calls on a pay-as-you-use rate.

14. Can I have Friends and Family for the DG Smart Plan?
A. Yes. You are entitled for Friends & Family.

15. Can I register supplementary lines under my DG Smart Plan?
A. Yes, but your supplementary lines will be a basic supplementary line. There is an RM30 minimum voice commitment.

16. I am currently under DG 30/50/150. Can I just change to DG Smart Plan? I am no longer under any contract term.
A. Yes, you can.

17. I am under a DG50 plan. If I add on a BlackBerry package instead of converting to a DG Smart Plan. Will my calls be charged at DG Smart Plan rate, or my current DG50 rate?
A. You will be charged at DG50 rates.

18. Do I have to settle all my outstanding balances with DiGi prior to swapping over to the DG Smart Plan?
A. No, not unless you want to port into DG Smart Plan.

19. What's the difference on the mobile broadband speed for DG Smart Plan and Prepaid Internet Unlimited Max5?
A. The Prepaid Internet Unlimited Max5 is has a likely average speed (LAS) of at 384kbps download (d/l), DG Smart Plan has a likely average speed (LAS) of 700kbps download (d/l).This is assuming you are in a 3G covered area.

20. Do I have to register for a DG30 / DG50 / DG150postpaid plan in order for me to subscribe to DG Smart Plan?
A. No. The DG Smart Plan is a postpaid plan in itself with zero minimum voice commitment. Your only commitment are your data charges of RM68.

21. If I change to DG Smart Plan from my current postpaid plan, will my calls and SMS to my supplementary lines still be free?
A. Yes.

22. Can I use credit card to pay for the device, advance payment and first month upfront payment?
A. Yes.

23. Can my supplementary lines register for DG Smart Plan?
A. No they cannot. DG Smart Plan is only for principal lines.

24. How do I qualify for Smart Save?
A. It is based on your total bill spend which includes RM68+your calls/SMS/MMS usage. Example: 25% discount off RM68 - you just need to spend an additional RM32 to qualify.

25. Will the advance payment be used to rebate RM68 only or the entire bill spend?
A. The rebate will cover entire bill spend.

26. Is DG Smart Plan available for new customers only?
A. No, current DiGi customers and new customers can sign up for DG Smart Plan.

27. Is the DG Smart Plan eligible for the Government’s broadband tax relief program?
A. Yes. Individual taxpayers will enjoy tax relief on the DG Smart Plan fee (e.g., RM68x12). Please contact your tax agent / consultant for advice on the broadband tax relief.

28. I am an existing DiGi customer. How do I upgrade? Do I walk in to DiGi Centre/DSS, call-in to customer service at 016 221 1800 or use D’Chat?
A. All three options are possible. Click here for our store locations.

29. Is the RM3 for Itemised Billing applicable for DG Smart Plan?
A. Yes, it applies. If you do not wish to received printed bill, you may subscribe to e-Billing @ http://digi.com.my/ocs . There is no charge for e-Billing.

30. Will RM5 rebate for Autobilling still apply for DG Smart Plan?
A. Yes.

31. Can I use redeem my Bonus Points and use the voucher to purchase the phone deal?
A. No, you can’t.

32. Can I use the DG Smart Plan to access Internet when I am overseas? Will I be charged extra?
A. Yes, you can use the DG Smart Plan when you are overseas. You will be charged RM38/MB. If you roam with specific partners in Hong Kong (People’s / China Mobile), Singapore (Starhub), Philippines (SMART), Thailand (dtac), Indonesia (Indosat) and Australia (Telstra).
For more information, please visit http://www.digi.com.my/internet/3g/pricing_1rate.html and
http://www.digi.com.my/internet/3g/pricing_roaming.html
*Please be advised to check for regular updates on the availability of countries.

33. Will I earn bonus points with my monthly DG Smart Plan?
A. Yes, you will.

34. If I convert my DiGi Prepaid to DG Smart Plan, will my credit be carried forward?
A. Yes, your credit (up to RM500) will be carried forward and be used to cover your coming months' bills.

35. Can I use my prepaid credit to cover the advance payment?
A. No, you can't. You will still have to pay the advance fee. However, the advance fee will be combined with your carried forward credit to cover your coming months' bills.

36. What is the difference between the DG Smart Plan and DiGi Broadband?
A. DiGi Broadband is meant for data only. DG Smart Plan is an all-in-one plan with unlimited data and pay as you use voice+SMS+MMS.

37. What is the difference between the DG Smart Plan and the iDiGi plan?
A. The iDiGi plan is an iPhone only plan which comes with a certain amount of bundled voice and SMS as part of the monthly commitment. DG Smart Plan provides you unlimited data and pay as you use voice+SMS+MMS.

This post has been edited by mikelee: Dec 9 2010, 10:26 AM