Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed New Topic New Poll

Outline · [ Standard ] · Linear+

> Extra Charge for Credit Card Purchases, Can they do that?

NahseK312
post Apr 14 2010, 01:17 PM, updated 16y ago

Getting Started
**
Junior Member
224 posts

Joined: Jun 2006


So i went to this shop to buy a cooler. They guy charged me extra if i wanted to purchase with credit card. Eg: RM100 for cash RM 110 for credit card.
I believe i've read somewhere they can't pass the credit card companies' charges to customers.
I asked him if it is legal and he showed me a printout from his company stating it, like as if the computer printout of what his manager/boss/owner was the gospel truth. shakehead.gif
Any comments on this? hmm.gif

PS. the company trades in LYN as well. whistling.gif
sjn hassan
post Apr 14 2010, 01:25 PM

Member's of MAKAN MEGGI club
*******
Senior Member
3,544 posts

Joined: Jan 2003
From: United States of Cybertron




afaik they can..those extra charges can't be charge by Petrol Station only
NahseK312
post Apr 14 2010, 01:53 PM

Getting Started
**
Junior Member
224 posts

Joined: Jun 2006


Monday November 9, 2009
Merchants can’t impose fees on users of credit cards

PETALING JAYA: Credit-card users who are told to pay extra if they use their cards instead of cash should be aware that merchants are not allowed to impose merchant fees on users as stipulated in the card associations’ operating regulations.

“Under the Bank Negara credit-card guidelines, banks are required to display prominently on the credit-card application forms their fees and charges table,” said Association of Banks in Malaysia (ABM) executive director Chuah Mei Lin. “Banks are also required to print on the monthly billing statements to credit-card holders information on the various charges imposed on the oustanding balances and method of computation of such charges.’’

A comparison of rates charged by banks can be obtained from the bankinginfo.com website.

RHB Bank head of retail banking, Renzo Viegas, said banks would act on complaints from cardholders on “unacceptable practices by merchants’’.

“For example, cardholders should not accept any imposition of surchange, report such incident to the bank or go to other merchants that do not impose surcharge,’’ Viegas said.

At Malayan Banking Bhd (Maybank), merchant activities are continuously monitored to curb incidences of surcharge.

“Appropriate action is taken on merchants who flout the rules,’’ said Lim Hong Tat, Maybank’s senior executive vice-president and head of consumer banking.

On leakage of customer information, Chuah said: “We wish to reiterate that member banks treat customer information with the greatest confidentiality and not sell or use information indiscriminately outside the confines of the banker-customer relationship.

“Banks will not hesitate to take disciplinary action and report employees who breach laws, regulations and policies.’’

In fact, members of the public are encouraged to contact the ABM in respect of any suspected breach of confidentiality on the part of member banks, Chuah said.

Education in card acceptance procedures is especially important in cases where merchants face high staff turnover. There is inhouse training and continuous education on adhering to charges and security issues. — By YAP LENG KUEN

SOS:http://biz.thestar.com.my/news/story.asp?file=/2009/11/9/business/5071427&sec=business
ksc_3688
post Apr 14 2010, 07:13 PM

Regular
******
Senior Member
1,138 posts

Joined: Jun 2007

you can report to consumer comittee or bank negara if they do charge you.

that charge is supposed to be beared by the credit card merchant, not credit card holder
nimrod2
post Apr 15 2010, 12:09 AM

the imba one
*******
Senior Member
2,521 posts

Joined: Jan 2006
From: UrbanSubangJaya




wow i didnt know that.
i thought they can charge it to us doh.gif
who's gonna complain?
lowyat (not lyn) very famous for this practice.

Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0141sec    0.82    5 queries    GZIP Disabled
Time is now: 19th December 2025 - 01:55 PM