if ur phone one side sunk in, cannot claim..

if u need to use ur finger nails or thumbs n press it really hard, then can claim.

one side should be still ok.

Whilst your statement is not entirely incorrect, it is also not right. If there is a defect especially if it affects the functioning/performance of the unit, you can send in for a warranty claim.

After using my 1st iphone for 6 month, the prob appear(white screen of death).. i sent warranty.
1 month later they replaced me the new device.. and the 2nd device also got prob(sunken power/sleep button)
That maxis staff said try first, because the sunken button still can be push..

RMA - return merchandise authorization

Yes my GF's Iphone is hacing the sunken 1 side power button as well.. I supposed she hardly press on the power button...
Prolly will send in for warranty next month.. Is there any procedure we need to follow??

Ohh... RMA..
So are still planing to replace another unit??
How many times we are entitle to claim for warranty??

AFAIK so long as the unit is within the warranty period and if it is defective, you can send in for warranty claim until the period runs out.

yea definitely can send. my bad. What i mean is a 1 to 1 exchange. My worry if its just slightly slanted ( which is normal for iphones), they might take it in for warranty check etc and take 2-3 weeks.

This is nonsense. What i went in is based on solid foundation to ensure they give me a 1-1 exchange. Because they will definitely test it on the spot to verify and the way the button is sunked in( ie 45 degrees), it just may be pressed like a normal operation and it works. However in my situation, normal operation does not apply and u need to exert more force until ur finger hurts to press that button.


So in this sense, i know for a fact is a 1 to 1 warranty. If sunken and u just making noise, my only worry is that they make your life miserable by taking in for checks etc. Seeing how it is not only affecting DIGI Iphones and a global bunch of iphones ( read other forums or google sunken button), they may say can still work and is normal for iphone UNLESS it affects normal OPERATION of using it ( ie. Using more than usual force and hurts your finger lol)

may i ask, digi customers dont get to exchange on the spot?

or.. both maxis and digi require further check on iphones before they do an exchange?

I used my iphone for more than 6 months adi.
The button starting to fail me went to the warranty centre to ask why n they gave me a new one after 15 minutes.
I never use protective casing n my iphone is a little scratched here and there but they didn't care.
Just replaced one for me when they find that I din jail break or open the casing before.

@tiny
where was this? very unusual for maxis / Digi to perform a one-to-one swap ...

Question here when you guys send for warranty, do I have to restore my iPhone?
I did Jb ald for my phone...

yes u need to restore back

look great mean iphone warranty ^^ keep exchange and exchange... mine 1 sunk one side but i feel waste to exchange coz i already put scrren protector >.< should if claim ? maxis customer

1 screen protector cost less than the repairs. moreover... you get to have a new phone??? hahaha

change the screen protector urself lah
i insisted the phone come with the plastic untouch when they insert my sim.

So i just remove my SP from my old phone and repaste it back on the new phone. Offcourse that place not clean so dont be kiasu one peck of dust in between.

Went home and i use the selofan tape method to clean both the phone and the SP. after that, look like normal

but sure will exchange 1 to 1 i scare they refuse will ?

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Added on May 18, 2010, 11:32 pmcoz its still function nicely should i ?? will they accept my claims?

This post has been edited by stevenng97: May 18 2010, 11:32 PM

Come one buddy... Brand new phone man... I would rather sacrifice my SP....

Yes you should...
Go claim it..

but its look not so side la... juz little

This depends on how you explain on your issue... Hehehe try not to show your friendly smile to them...

Lol just now I dhow friendly then they said to me that cause always keep touching the button so become like that and then I claims failed lol sad .... How lol guys can I claim this phone to another state maxis centre ?

Can I just correct you a little? You may not get a new set. Highly probable that it would be a refurbished unit.