7-4-2010 Submit new application for TM Homeline and Streamyx, both under my name.

8-4-2010 TM contractors came to my house and installed the new TM Homeline. At night I called to 100 service line and been told that 10th April the Streamyx contractor will come and do the installation for me.

10-4-2010 Called to 100 service line again and get the latest status from them. Been informed that Encik Rahman is the installer and got his handphone number. Called to that handphone number, Encik Rahman nicely explained to me that today he can't make it because he have to come to my house to do some upgrading in order to get 4MB, and some people not working today so that he can't do the service for me. He will contact me again in the coming Tuesday to do the installation and upgrading. He also admitted that the order form that under my name and MIPS order name is now in his hand so no worry.

13-4-2010 Streamyx technician came to me home and received bad news from him, but learned new knowledge, story goes below:

384kbps, 512kbps and 1mbps are using ADSL_G.dmt port, which is different from higher package. Packages such as 2mbps, 4mbps or higher are using ADSL 2+ port. Even you can get 15 above SNR for your ADSL_G.dmt port, there's no gurantee for you that you can get 15 above SNR for your ADSL 2+ port. Just like my case, my ADSL_G.dmt port can get 22db to 29db SNR at any time. While switch to new TM Homeline that is running ADSL 2+ and capped at 5mbps, my SNR goes down to 9db, which is really bad and cannot support 4mbps. To support 4mbps, you must have at least => 15db of SNR and =< 40db Attenuation. So even the TM point service people tell you that your area can support 4mbps, you still have to go to the 2nd level of checking, that will be done by the Streamyx technician.

Now I am suspecting that my new TM Homeline is having problem in between the copper line and the phone post in front of my house. Already called the contractor and tomorrow they will come and have a look at the phone post, then do the fixing. I just hope after the fixing, I can get 15db and above for my SNR so that I can install 4mbps.

14-4-2010 TM contractor came to my house again, all of us did a lot of testing and changing, finally confirmed that my area can't support 4Mbps although there's ADSL 2+ port for 4Mbps. Cannot support 4Mbps due to having bad rating for SNR and Line Attenuation. Already contacted my Streamyx technician to cancel my 4Mbps order, will head back to TM Point to re-apply 2Mbps package to see whether can support or not.

My CoolUniPack 4Mbps journey ends here. New 2Mbps package journey will be opened soon until I submit my application.