Nov 3 2011, 12:13 PM
QUOTE(edwin32us @ Oct 28 2011, 09:28 AM)
Talking about bad experience with a contractor. Last month, September i noticed that my roof was leaking at my kitchen and then i saw a name card in my letter box who advertise themselves as Roof Waterproofing Specialist. That day i rang them up and explain about my problem and ask them to provide me some quotation.
They mention they will send their specialist team to my house on the very afternoon but i was not free and ask them to come the following Saturday. So they came and provide their specialist advice they are able to solve this and quote me RM850. At first i was reluctant to pay but they insured me that they provide me 1 year warranty is there is still any leaking at the same spot. So i let them repair my roof and unexpectedly they just paint a water proofing epoxy around my kicthen roof between the metal gutter and the wall and insured will they will be no problem.
The next few days, there was a heavy storm and i noticed there was still leaking on my kitchen plaster ceiling after i can repainted it after the roof was fixed. Frustated i rang up the company to complaint and ask them to come to check and fix it since it was still under warranty. After calling them daily and complain then only they send their team to check. ( I was wondering why the post service is so bad and they only come after two weeks of complaining which does not match with their initial service which they will come right on the spot when i call them the first time!!)
Then the roof specialist team went up to the roof and check and explain that during heavy storm the water will splatter in between the gutter and roof tiles (again i was questiong myself, if they were specialist why did they found the problem during the initial inspection) and then they recommend to put another feet of zinc sheet on top of the roof to prevent the roof leaking. ( Initial, i was happy that they found the root cause but here comes the nightmare and they mention that they will charge another extra RM600 for this service).
I was shocked when they mention that they will charge me extra but i mention it was still in warranty and they should fix it for free but they mention the warranty was for the waterproof epoxy coating which they did before and they mention there was no crack on the coating. I tried to argue that the warranty was for the roof leaking which they had initially insured me that it wont leak again at the same spot. In my mind, painting the water proofing epoxy was just too expensive which i could buy a top grade waterproof epoxy for RM 150 and paint it myself.
After mentioning that it is still warranty and they should repair it for free, they provide so many excuse and reason then lastly i was frustated and requested them to bare at least 50% of the cost and i pay them RM300 but they refused. I was totally dissapointed with their dishonesty and integrity about the warranty that they insured me and told them off that i will not continue their service for the following repair required.. So i would like to kindly advice please think twice to request for services from those advertise name card and this particular company
Company Name : Top Form Water Proofing Specialist
Contact Number : 012-2302370
Lastly i requested another roof specialist recommend by neighbour and he only charge me Rm200 to repair and it was excellent. The company Top Form really charge very expensive ,dishonest in the warranty insured and bad after sales service.
Hi Edwin,They mention they will send their specialist team to my house on the very afternoon but i was not free and ask them to come the following Saturday. So they came and provide their specialist advice they are able to solve this and quote me RM850. At first i was reluctant to pay but they insured me that they provide me 1 year warranty is there is still any leaking at the same spot. So i let them repair my roof and unexpectedly they just paint a water proofing epoxy around my kicthen roof between the metal gutter and the wall and insured will they will be no problem.
The next few days, there was a heavy storm and i noticed there was still leaking on my kitchen plaster ceiling after i can repainted it after the roof was fixed. Frustated i rang up the company to complaint and ask them to come to check and fix it since it was still under warranty. After calling them daily and complain then only they send their team to check. ( I was wondering why the post service is so bad and they only come after two weeks of complaining which does not match with their initial service which they will come right on the spot when i call them the first time!!)
Then the roof specialist team went up to the roof and check and explain that during heavy storm the water will splatter in between the gutter and roof tiles (again i was questiong myself, if they were specialist why did they found the problem during the initial inspection) and then they recommend to put another feet of zinc sheet on top of the roof to prevent the roof leaking. ( Initial, i was happy that they found the root cause but here comes the nightmare and they mention that they will charge another extra RM600 for this service).
I was shocked when they mention that they will charge me extra but i mention it was still in warranty and they should fix it for free but they mention the warranty was for the waterproof epoxy coating which they did before and they mention there was no crack on the coating. I tried to argue that the warranty was for the roof leaking which they had initially insured me that it wont leak again at the same spot. In my mind, painting the water proofing epoxy was just too expensive which i could buy a top grade waterproof epoxy for RM 150 and paint it myself.
After mentioning that it is still warranty and they should repair it for free, they provide so many excuse and reason then lastly i was frustated and requested them to bare at least 50% of the cost and i pay them RM300 but they refused. I was totally dissapointed with their dishonesty and integrity about the warranty that they insured me and told them off that i will not continue their service for the following repair required.. So i would like to kindly advice please think twice to request for services from those advertise name card and this particular company
Company Name : Top Form Water Proofing Specialist
Contact Number : 012-2302370
Lastly i requested another roof specialist recommend by neighbour and he only charge me Rm200 to repair and it was excellent. The company Top Form really charge very expensive ,dishonest in the warranty insured and bad after sales service.
I had the exactly same experience as you. Two weeks back I notice that my extended kitchen roof was leaking. I was looking around for ppl to fix it when I come across this flyers in my mailbox stated that they r the "roofing specialist".. I call them up and they r at my place within an hour. Told me that I need to put up zinc on my roof to prevent any leakage. Ok So I engage them and they quote me 2k to put up all the zinc and some pipe and gutter as well. At first I was happy with their service.. They did it within a day and demanded for payment. I pay them as I can see the job is done.
After about a week, I notice that one part of my roof is still leaking after a heavy thunderstorm. I call them up to complain as it stated that they will give a warranty of 1 yr. They say they will come back n rectified the problem.. is only small matter. After 4 days still nobody is at my place to fix it. I call them up again daily saying that why nobody is here yet. Again they give me the same excuse..the report have been send up maybe the contractor is not free, got many job.. bla bla bla.
After reading your story that they will charge u extra when they actually provide the so call "warranty", I'm also scared to ask them come back now. This people is so dishonest.
You mention that you engage another roof specialist to get the job done for only RM 200, how was the job done? Still got leak? Can share on the contacts ?
Anyway, the name of the company I mention above is :
EPS Waterproofing Construction
Contact : 012 920 6166
Never never engage them!!
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