QUOTE(hellfire8888 @ May 23 2010, 09:38 AM)
correction the shop unit sometime cannot upgrade to 3 yrs warranty
I think u need to be corrected, unless it's those unknown unit from overseas, all can be upgraded, but price is definitely higher than wut u customise from online. Btw afaik 3 years warranty from overseas is covered by malaysia as well provided u do the ownership transfer. Make sure u check ur service tag b4 u purchase even those unit from overseas or retailer usually u can get info from the tag.
Added on May 23, 2010, 11:47 amQUOTE(chidori @ May 23 2010, 11:38 AM)
mine also got 1 bright pixel...... i forgot how many pixels you need to change it but i couldn't, they also told me the M15x LED LCD requires higher pixel to change, forgot the numbers though
If u got the complete cover u can nego with the support, like say the bright pixel or dead pixel is makin u unable to perform ur work. Those with higher paid warranty usually can bargain it off. But it depends on how good ur bargaining skills is. Malaysia i am not sure but overseas they have very high customer satisfaction rate. But no doubt our malaysian people if dun care then sure they won't bother. Depends how serious we make our problem seems to be usually if u escalate ur case u might get lucky. But due to typical malaysian mind some do take for granted hence most supports will ignore or even brush off if u just mention ur screen got bright pixel or dead pixel. Best is to mention the screen is blurry, givin images, dims, or having dark spots. If they see it's a serious case they might change the panel for u coz the problem is not the dead pixel or bright spot it's the panel.
I hope nobody will take advantage of this as I heard from the dell support technician some do take advantage of it by claiming for items which totally don't have any fault.
This post has been edited by EvilDevil118: May 23 2010, 11:47 AM