MCMC expects more complaints on poor services this year

CYBERJAYA: The Malaysian Communications and Multimedia Commission (MCMC) anticipates to receive more complaints this year with the figure probably surpassing last year's figure of about 6,000.

"We see an increasing demand for better quality service, more value for money and niche packages from consumers. A clear indicator of this is the number of complaints received," said MCMC chairman Tan Sri Khalid Ramli. In his speech delivered at the General Consumer Code (GCC) Review Workshop here on Thursday, May 6, he said gone were the days where the best effort in delivering broadband bandwidth was a norm.

"This may not necessarily mean that the current services provided are getting worse. It is in fact a signal from consumers that the service providers need to work harder to meet their requirements.

"Consumers today expect to be surprised. It is now a demand market where service providers who are not in tune with what the markets want, do so at their own peril," he said.

Khalid said a guideline or best practice benchmark should also be in tune with what the market demands from the service providers.

"It is vital that the GCC is reviewed periodically so that necessary adjustments can be made," he said, adding that the Communications and Multimedia Consumer Forum of Malaysia (CFM), a channel for complaints on communication and multimedia services, faced a similar situation.

According to a statement issued by CFM, the number of complaints received this year was also expected to surpass the number lodged with the consumer forum last year.

Last year, CFM received 1,324 complaints, out of which 49% were on poor Internet service and connection speed while the balance was for inadequate broadband service.

It said the total complaints increased sharply by eight times to 435 cases in the first quarter this year, against 44 cases in the corresponding quarter, and 46% were complaints on poor service.

Members of the public with unresolved complaints about communication and multimedia services, can lodge their complaints by calling CFM's toll free number at 1-800-18-2222 or visit www.cfm.org.my or write in to aduan@cfm.org.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it . — Bernama

downloading 10kB/s on 4mbs line >_>

Just now saw a notice at TM Point which mention about Network upgrading til 21 Mei 2010.