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CARE/008744/10

We refer to your e-mail with regard to Astro B.yond.

Thank you for highlighting your concern to us. Rest assured that we have conveyed your feedback to the department in charge for their attention and consideration.

We wish to take this opportunity to clarify that Astro B.yond has recently introduced the aspect ratio switch as part of a process change to enhance customers’ viewing experience on high definition television. Today, all flat panel/high definition televisions and HD content is transmitted on 16:9 aspect ratio which offers full screen viewing. On the other hand, SD channels are still broadcasted on 4:3 aspect ratio. This means that the standard definition channels images viewed on a flat panel television/high definition television will be pillar-boxed. Some customers may stretch the 4:3 aspect ratio images to fill up the screen but this may distort the images.

To ensure that customers have the best possible viewing experience of standard definition channels on High Definition TV and Astro B.yond, all images broadcasted will be in the correct native ratio for SD channels and HD channels respectively. Customers who prefer to view the SD channels in full screen can do so by pressing the Zoom button which is positioned between the blue and info buttons. We regret any inconvenience caused.

Please note that you may change your preferred viewing setting via the menu as follows. Home > Settings > Installation Settings > key in 0000 (default) > press ok > change setting either ‘Zoom” or “Pillar box’.

Should you have any other enquiries, kindly contact our Contact Centre at 1300-82-3838 which is operational from 8.00 am to 12.00 midnight daily or email to wecare@astro.com.my.

We appreciate the opportunity to be of service to you.

Yours sincerely,

Muhammad Jan Rawi
Associate
Correspondence and Operations
Customer Contact Centre