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Recently, Astro performed a software update download to deliver a consistent viewing experience for different aspect ratios. This is designed in conjunction with Astro’s software partners and is in accordance with international broadcast and content standards. For High-Definition content, the new software displays the image in its wide-screen format; for standard definition content, the image displays in pillar box mode (with two black bars at the sides) to retain its original proportion and resolution for optimum picture quality.

Following customers' feedback after the software update download, we hear your preference and are working with our software partners to provide feasible viewing options. By the end of this week, we will replace the “Zoom” option with the “Fit to Screen” option for our customers who prefer to view Standard Definition content in full screen. To do this, customers can press the aspect ratio button on their Astro B.yond remote control. However, for the correct proportions and best resolution, Astro recommends that Standard Definition content be viewed via the pillar box mode.

Astro regrets any inconvenience caused as it strives to improve its customer experience. Astro thanks its loyal customers for their continued feedback.