Hey peeps. I have a confession to make - I'm stupid, I voided my 2 year HTC warranty, but so far no regrets. Story as follows.
My Legend's power button started to feel "not right" after about 6 months of usage. It felt like it sank in a little, and I had to use more effort to push the button. And my "back" button sank too - it was not level with the "home", "menu" and "search" buttons. So I decided to send in my Legend for a warranty claim. I don't know what was going through my mind back then, but I handed my phone to SIS/HTC with my custom ROM. Yes, my custom ROM. Taadaa, 3 days later, a technician from HTC called me and asked where I got this ROM. Then he said my phone's warranty voided -
"we already have a snapshot of your custrom ROM and updated our database, your phone is no longer under any warranty"."But this is just the ROM, I'm claiming warranty for a hardware problem - your company's device is experiencing a hardware problem after just 6 months of usage".
"Sorry boss, this is our company policy." Policies are policies - they will find any legal reason not to fix your phone. So how much is it to repair the buttons? RM212 to change the entire aluminum casing + buttons. Being kiamsiap, I told him "never mind, just return my phone." He slammed the phone without saying anything else.
Feeling dejected after having lost my 2 years warranty over a silly mistake, I told myself "what the heck, I'll fix it myself, not that I got anything else to lose", and I disassembled my Legend. It was a tedious process, but with XDA forum's
guide, I managed to strip my Legend naked. Fixing the buttons was quite simple. I just added layers and layers of tiny pieces of masking tape to the bottom of the buttons, and voila, even better than new! I added some layers of masking tape to the "home, menu, back and search" buttons - now it's even sturdier than its original state. No more free-play (looseness), and the buttons are all level.
I bet HTC won't even be able to (or won't even bother to) fix my phone to such a state, since they'll be using the same parts. So, I have no regrets - voiding the warranty gave me courage to explore my phone (in the hardware department) and subsequently resolved a problem that has always bugged me - the 4 buttons

. I was too into it and forgot to take pictures, but here are 2 pics:-
Where the masking tape was applied after disassembling the Legend:
[attachmentid=1847903]
The tape overran a little, covering part of the LED. The search button now has an orangy-tinge:
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This post has been edited by gome: Oct 23 2010, 09:33 AM