30 oct, went to upgrade frm basic 512k to BB deal 1mb on
counter staff told me within 3 days will streamyx installer will call to come house to install to 1 mb (why not just cap to 1 my directly??as i'm not upgrading to 4mb that they need to check my line)
waited no one called
6 oct. Called tm helpline(100) and get the streamyx installer hp number 019 353xxxx for appointment. called him at least 3 times onli can get and told him there someone at hm n can come anytime.
9 oct. streamyx installer promise come but fly air plane....(without informing)
10 oct streamyx installer come fly air plane again (called him again n comfirm come by next day)
11 oct . came ....log in to sams.tm.net.my and the 1 mb been activated, his job is dome after log in to activate it.....speed unchanged and said need wait 24 hour n left
12 oct . aft 24 hours called tm helpline(100) and say she have informed my problem to the streamyx installer as there are 14days warranty frm the installer....(what warranty was that???i just wanted to capped at the right speed that all)simple as that
after calling again twice to streamyx installer he manage come 1 hour later.....does his mojo which basicly just calling to this number 1800 88 4767 asking to cap at higher to 2mb. and yet nothing changed....before the installer left...it came out with the excuse that it was my phone line problem n need to be rewired (retarded excuse) n if still cannot need to downgrade at tmpoint.....
FINALLY......after calling again to helpline and a smart courteous gentlemen able to solved my problem making some capping to the right speed and setting and can check my modem activity log. And now i got 1mb speed



conclusion, if u wan thing solved , called up helpline and make a report and solved the problem, rather than depending on the so called installer...sigh.........