Streamyx Streamyx "BLOCKBUSTER DEALS", Update 25/3/10: 2Mb RM130, 4Mb RM140
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 Apr 4 2010, 03:38 PM
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#1
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Junior Member
4 posts Joined: Apr 2010  
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My mom went to TM Point in Cyberjaya to upgrade my RM88 1mb to RM140 4mb BB Deals.
She was told that TM would send a technician in 1 week time, there will be a RM88 installation fee, and after the upgrade there will be a week downtime, is all these true or was my mom being cheated. would like to know. =) |
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Apr 4 2010, 08:35 PM
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#2
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Junior Member
4 posts Joined: Apr 2010
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QUOTE(wztech @ Apr 4 2010, 05:57 PM) a week downtime?! dont think so...u've been cheated... Thanks.    When my internet is down after the upgrade, what can I tell those people working in TM? |
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Apr 7 2010, 03:06 PM
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#3
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Junior Member
4 posts Joined: Apr 2010
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QUOTE(wztech @ Apr 4 2010, 08:58 PM) dont u have the technician's contact number? Today the technician came, they say my copper wire unable to support 4mbps, they test the 4mbps line and they say cannot browse internet. Anybody here has this problem as well? |
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Apr 8 2010, 04:08 PM
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#4
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Junior Member
4 posts Joined: Apr 2010
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QUOTE(wztech @ Apr 8 2010, 11:47 AM) my line was capped at 5mbps even though i didnt told them to do so...lucky me i guess...and managed to get 500++kbps with direct download.... Wow, you're really lucky. I wish I had those speed. |
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Jul 25 2010, 06:57 PM
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#5
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Junior Member
4 posts Joined: Apr 2010
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QUOTE(futra @ Jul 24 2010, 11:13 AM) ok guys the streamyx technician came yesterday, here's what happened.. You got it mixed up. Line Attenuation is the one which cannot be more than 45, while SNR must be more than 15. arrived at my place 5pm, brought his equipments to check/diagnose etc, the new modem, but no dect phones. he said once my 4mb package is successfully installed, then he'll give me a receipt/slip for me to get the dect phones at tmpoint centre. they will not bring the dect phones to the house. anyway, there are two things (in the streamyx diagnose page) he told me whether a user is capable of upgrading to 4mb or not.. one is the 'SNR Margin' and the other is 'Line Attenuation'. If i remember correctly by what he told me, SNR Margin is related to the distance between our house to the tmpoint / fibre optic cable server substation (whatever).. and the value shouldn't be more than 45. if it shows more than 45, it means that the house is too far for an optimum connection. Basically he said, houses located >3km from the two places i mentioned earlier are incapable for 4mb package. Mine displayed 48  Line Attenuation, is regarding the phone line quality (direct from tiang to the modem), which should display above 15 for optimum connection. Mine was 13.5 As a result, the technician advised me to stick to my 1mb package until telekom decides to add more branches  although im currently paying 1mb package, my default speed was upgraded to 2mb early this year bcoz loyal customer, so my 48 and 13.5 results were for 2mb connection.. 'nyawa² ikan nih, bro' he told me  even if he did give me the package, there is a possibility for faulty connection, later complaint to streamyx, streamyx will complaint to technician (why he installed eventhough he knew my house is incapable).. arrgh dammit  The same thing happened to me, the technician just came yesterday, I cannot upgrade as well. |
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Jul 26 2010, 11:02 PM
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#6
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Junior Member
4 posts Joined: Apr 2010
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QUOTE(Smackers @ Jul 26 2010, 11:51 AM) owh...that's just too bad.perhaps changing ur telephone wires will help if it's too old. Damn, I'm jealous of your download speed.my torrenting download speed. [attachmentid=1693853] |
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