15/03/10 - contacted tm call center for latest promotion "Blockbuster Deals" throw in few question
ME: Do TM extra charges from existing 1MB (RM88) to 2MB (BB RM140) package?
CS: no extra charges
ME: Any up front charges?
CS: no charges, your next bill will be charge RM140
ME: what is my exiting line support MB? can it be 4MB?
CS: you need to go to nearest tmpoint to check, normally 1MB line to 2MB is possible but 4MB no promise.

18/03/10 - went in tmpoint puchong branch for their latest "Blockbuster Deals" package
SC: we'll charge RM88 for the upgrade!
ME: why?
SC: because this is for new sign up only
ME: but you tm call center say it can be done without any charges.
SC: that one you need to refer to them.
ME: that why I'm here now after I refer to them
SC: the RM88 charges was for technician to change your 1MB port to 2MB port
ME: why customer have to bare this technician cost?
SC: the rules from TM, please refer to head office.
ME: .......
SC: If you want to complaint, go ahead...
ME: ......... walk out.....

18/03/10 - again contact TM dail 100 to verify the "Blockbuster Deals" package
ME: Is there any extra charges from my existing Streamyx package switch to Blockbuster package?
CS: No, this package is for new and exiting customer
ME: are you sure?
CS: yes, please make yourself to TM point for registering
ME: This morning I went in but the told me there's will be charges RM88 for technician to switching 1MB to 2MB
CS: you need to refer to TM point
ME: they ask me to refer to CS, now you told me to refer to TM point. Which is which?
the line cut off......................

So, this is how the treat 10 years supporter
Nothing more it just another scam deal from Telekom Malaysia. Syabas! Malaysia Boleh!

I make up decision after 10 years with TMNut! it time to switch to others ISP!

"Telekom Malaysia" a brand that never learn!

This post has been edited by lamepug: Mar 18 2010, 05:28 PM

they are not only the best! they must be the best of the best as sooooooo many fcuking years in the internet business!!

damn! still never learn! the sky full of airplane, still want us Malaysian crawl with 1mb or 2mb or 4mb of internet?

myself also had bad experience with pee1 and that why still stay with tmnut! screamyx!

but this morning incident are hardly shallow, imagine you drive 5 km, hardly get parking, if you do get one, it's fcuking far and with the hope of getting better, it's turn out opposite ....

is good for you~ at least you get what it take~ and for me~ i going to give amax a chance to prove they are worth it...

i believe ... pee1 problem on they supplied "lunch box" modem.

and for amax ... rm68 for 1mb without capping ... that more like it for low speed price

i do not need home line as my family all using mobile phone to communicate and my company using digi as their communication provider...

my signature say it all! TM! Streamyx SUCKS!

still not worth it~~!!!

WE WANT 100mbps NO CAPPING, NO LIMIT, price RM45!!

4mb availability is according to how many port left. as each exchange limited from 50 to 80 port for 4mb. if you cannot get 4mb, not only about you home line can support or not but there's must be available 4mb port. new type of exchange comes with fiber box which can support more than 4mb.

tmpoint, they only check your location 4mb port availability, if they see there's availability then they will send technician to your premise for switching of port then test the line stability.

80% is their standard line stability, if you could not get more then 80% then user should log case or report to tm.

all above info from tm headoffice, which i asked them when they contact me on my complaint of their latest "misleading" bb deals package.

fyi, bb deals 4mb cost rm140 with 12 months contract and NO EXTRA COST SUCH AS INSTALLATION CHARGES TO BE PAID BY CUSTOMER.

hope this could help those that still confuse with bb deals by tm.