I stay in JB and also kena the same thing...trouble is, the same tech/contractor that told me there is 4mb at my area after a few months say the opposite.

I went to TMpoint countless times but got cut out from this same lazy contractor.
I'm sure you guys know one time go to TM takes a hour for number to be called.

Here is what you need to do, follow this steps and hope that within a month you'll get it.

First: Make sure your area has 4mb line...by asking neighbors or check the modem attenuation or something like that.
The reseller you are about to contact also can help you check it out.
Next: Force a registration for a 4Mb line...once you force it, you will be entering a new zone...its called TM 2nd level...forget abt the 1st level TM staff that only barks, looks good but no action.
In order to force it you have to contact a reseller like ahcheap. I'm sure there are many other resellers in Lowyat forums too.
Lastly: Once registered, your pening it not over...you need the dslam (at the roadside or taman) to be configured (usually using a jumper wire) by a TM technician. Not that lazy contractor.
This simple last step is easy ...go to the TMpoint and complain that your 4mb is still not configured..they will put you to a TM task force make sure you get the 4Mb line and will call you up everyday until you are satisfied with the configurations....no need to go through that stupid lazy contractor cause its now a 2nd level TM technician responsibility.

Simple..just follow my steps...but make sure you do have 4Mb line at your area first

But just to let you know...now I'm using 4mb line, it ain't sweet either...hahahaha

This post has been edited by azbro: Apr 8 2010, 09:50 PM