Whoa, now I am on the line with TM Support. After listening to adverts for 3 minutes, a lady CS picked up the phone. This is the reenactment of our conversation:
Me: Can I know the minimum subscription period for Blockbuster Deals?
CS: 2 years.
Me: Huh? 2 Years?
CS: Ya 2 years / 24 months.
Me: But the FAQ on the website stated 1 year
CS: Which website?
Me: TM website! (@%#&*@!)
CS: Oh. Let me check the system. Please hold on...
------9 more minutes of adverts-------
(This is so sienz. No wonder Lowyat members look for info in the forum rather than calling TM support themselves! Smart! My DECT phone shows 15 minutes calling time already!)
CS: Thank you for holding on the line!
Me: Ok. (You better give me smart answers @$%$#%$@)
CS: I have to reconfirm regarding the minimum subscription period. Initially, when we offer Blockbuster Package beginning of the year, the minimum subscription period is 12 months. However, when we changed the pricing of 2mbps (RM140 to RM130) and 4mbps (RM160 to RM140), the minimum subscription period is changed to 24 months.
Me: Huh?
CS: Please leave me your contact number and I will notify you after I confirm with the billing department.
Me: Ok. One more question: If we take up this Blockbuster Deal, after the minimum subscription period, are we still entitled to pay the same amount for the same deal?
CS: Yes
Me: Ok. Regarding this promotion, when will the promotion end.
CS: I am not too sure when the Blockbuster Deal Promotion will end, but I could tell you that the RM75 activation and installation fee-waive is just until December 2010.
Me: Thank you very much.
CS: Is there anything else that I could help you?
Me: You have been very helpful. That's all. Thank you!
Thank you for the clarification.
Let say I wanted to revert back or downgrade after the contract over , is it possible ? Do I need to cancel the whole streamyx and reapply again ?