Today I requested for the 3 replacement order for the 3 missing parcels from Amazon US. They placed the replacement order for me and charged my card accordingly and then created a refund to my credit card accordingly for the 3 replacement orders.
Wondering why I'm getting additional refund for the shipping charges. Email from them as below:
Greetings from Amazon.com.
We're writing to let you know we processed your refund of $24.94 for your Order 104-4670201-99xxxxx.
This refund is for the following item(s):
Item: Terminator Salvation (Director's Cut) [Blu-ray]
Quantity: 1
ASIN: B001FB55I0
Reason for refund: Item arrived late
Here's a the breakdown of your refund for this item:
Shipping Refund: $4.99
Item: Hancock (Unrated Special Edition) [Blu-ray]
Quantity: 1
ASIN: B001F76PDS
Reason for refund: Item arrived late
Here's a the breakdown of your refund for this item:
Shipping Refund: $4.98
Item: Sci-Fi 3-Pack (Jumper / Independence Day / I, Robot) [Blu-ray]
Quantity: 1
ASIN: B002G1WPOA
Reason for refund: Item arrived late
Here's a the breakdown of your refund for this item:
Shipping Refund: $4.99
Item: Body of Lies (+ BD Live) [Blu-ray]
Quantity: 1
ASIN: B001C4CI8A
Reason for refund: Item arrived late
Here's a the breakdown of your refund for this item:
Shipping Refund: $4.99
Item: The Dark Knight: Limited Edition with Batpod (+Digital Copy and BD Live) [Blu-ray]
Quantity: 1
ASIN: B001J53X9U
Reason for refund: Item arrived late
Here's a the breakdown of your refund for this item:
Shipping Refund: $4.99
We'll apply your refund to the following payment method(s):
MasterCard Credit Card [ending with 0453]: $24.94
Refunds typically complete within 10 business days and appear as a credit on your statement.
Have questions about our refund policy?
Visit our Help section for more information:
http://www.amazon.com/refundsWe look forward to seeing you again soon.
Sincerely,
Amazon.com
We're Building Earth's Most Customer-Centric Company
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