They bundle IPTV together with HSBB. It's part of their Triple Play thing. If you want to watch additional channels (besides the free channels), then you'll have to pay. e.g. +RM10 for Channel [V]. The free channels include normal TV channels such as RTM1, 2, 3, NTV7 and 8TV (Should have more). If you don't have to subscribe for additional channels, then you only have to pay for HSBB.
Just hopefully they will come out with Video on Demand services so we can enjoy HD movies. Personally I don't think it will lag when streaming these contents and it will be better than Astro during rain or cloudy weather.
Trust me, even if other ISP comes here, their price will still be higher. They need to buy the lines from TM.
Helpline personnel are not trained thoroughly. What they can do is to inform their supervisor or technician about problems, but if you think that they can advise you, think again. They are only trained to follow the manual.
Fortunately our internet is not filtered that much. Look at countries like China. They banned most of the
websites, citing that its not good for their country. Look at SG, the users are not allowed to torrent. Which policies do you think is better? Malaysia's or other countries?