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 -= Naza-Kia Forte =- <Club> V4, Leaves You Speechless

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bianbian
post Feb 11 2010, 11:12 AM

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Naxx ....extremely worst services given..
before make booking, the SA or even the branch manager , everything pun BOLEH!!!
and keep on chasing customer to get loan approved this and that..but NEVER cascade down proper msg to the customer..like have to do 10% DP this and that..

When the customer get all the thing done....suddenly become apa pun tak boleh..

and realized one thing is, the Naxx SA or even the Branch manager like to push the fault to G or JPJ..damn it..all these loose end should have been done before launch the car or earlier..

I purchased my number plate WTM by MYSELF 2-3 week ago, and the now SA keep telling me, JPJ system down, cannot do online registration..for god sake..has been a week..JPJ system down for a week??
and i already seen WTN XXXX on the road..

NAxx...most of the SA are sucksxxx no product knowledge, don't even know the proper procedure, never follow up with customer..left all the loose end, never have proper documentation....

KIA can't do well in Malaysia, i think 80% is because of NAxx..


bianbian
post Feb 11 2010, 11:41 AM

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QUOTE(kevinbklui @ Feb 11 2010, 11:23 AM)
Dear Bian Bian,

I also booked a number one month ago, paid RM3++ for JLY 8XXX, now already got ppl saw JMA 3XXX, and it's a forte, i don't know how this guy get his car out but seem amazing... Speechless.
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i think is the SA problem..can see really different if the SA is capable enough..
Naxx SA, ( typically, some race la, not to be racist here, but is words from their own top mgmt and also own experience) ...

Me and my fiance purchase Forte and Picanto from Naxx, and my fiance's Picanto is paying by cash.. You know how long the car has been drag? since last year Dec 25th until today..just got called to collect car..Reason given, balik kampung, Admin no in office, JPJ system down, MC..


and My Forte booked on Dec 3rd..and been drag till Mid of Jan only telling me this and that.. and yesterday only telling me, what is ur interest rate, the used car settlement how? rclxub.gif rclxub.gif rclxub.gif
and keep telling me, been trying hard la, all done la..but in the end..nothing been done until last minute..

I already wrote a very long complain letter to Naxx HQ before and that where the RM call me directly to handle my case..somehow, the SA that been follwing up..again..didnt do her job WELL!!!!! i think i will hold my gun and wait after i collect my forte and my fiance's Picanto, i will wrote a long email to shoot Naxx and also to KIA korea..

bianbian
post Feb 11 2010, 11:42 AM

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QUOTE(tcwin @ Feb 11 2010, 11:26 AM)
mine worst than u.. WTJ sweat.gif now stil hvn reg..
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Initially, the great SA told me will ask runner to purchase..in the end..i need to do myself..
vmad.gif vmad.gif


Added on February 11, 2010, 11:44 am
QUOTE(jerrykhor @ Feb 11 2010, 11:30 AM)
.....later when we all get our forte, let come out have tea and shoot them kaw kaw.... at kopitiam (real one, not lowyat net)... rclxms.gif
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should all write a complain letter to Naxx and KIA Korea..
tell them how "great" Naxx is doing in Malaysia..
No matter how great the Kia / Hyudai produce ..with the damn poor management in Malaysia especially Naxx..in the end, most of customer will still shift back to Japanese or european car..


This post has been edited by bianbian: Feb 11 2010, 11:44 AM
bianbian
post Feb 11 2010, 11:50 AM

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QUOTE(kevinbklui @ Feb 11 2010, 11:47 AM)
I have already shoot to KIA KOREA lah, the morning i told them to read facebook complain, 1+ hr later KM deleted all complain in facebook... smile.gif this is how they work
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i DON'T EVEN WANT TO JOIN THE FORTE FB..ONLY KEEP NICE FEEDBACK ..THOSE COMPLAIN WILL BE DELETED...
whistling.gif whistling.gif
bianbian
post Feb 11 2010, 12:32 PM

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QUOTE(tcwin @ Feb 11 2010, 12:17 PM)
if let runner do normally gt charge la... better buy it urself..

my sa giv me 2 option,
1.she bring me to jpj buy no.
2. ask runner to do it but charge rm100..

but i wasn't in kl when WTJ release so kena ask runner do la.. if i noe the car till now still cant reg i will wait for WTK or WTN
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i dont mind paying..as i don't have plenty of time before this cny..i even havent get new undies for myself this cny tongue.gif:P

My 4 previous car all been done by the SA..

the problem is, as a responsible SA, should have close all the loose end before the car get allocated..not until last min..
If I can go myself, i won't ask the SA to run for me..what's the point? right ..
anyway, couple friend of mine, got their city, camry in a week time ( last week), and one of my friend in Pg gotten his forte after my booking date..
and those sales handled by Chinese SA....

and those who still stuck and with tons of shit reason reasons given..Mostly are from other races SA..

sorry, no mean to be racist..just that first time purchase car from Non-Chinese SA and first time from NAxx..
bianbian
post Feb 11 2010, 03:01 PM

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QUOTE(toytoy @ Feb 11 2010, 02:42 PM)
Sigh, SA just told me JPJ SYSTEM DOWN, can't register number plate.

No car for me next week sad.gifsad.gifsad.gifsad.gifsad.gif
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please la..tell ur SA dont BS you ..ask your SA, when did he submitted? or he did not submit at all? ...( i asked this question to my SA, ans was,..E O..Er...E...O....thing is not within my control, is JPJ delayed...how i wish i can throw a shoe on their face)... vmad.gif vmad.gif vmad.gif

if JPJ system is down, you wont see any new car on the road..
i've been receiving the same lame excuse from the SA...so, please tell you SA, don't BS you
bianbian
post Feb 11 2010, 03:03 PM

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QUOTE(lwkong @ Feb 11 2010, 02:49 PM)
they already mention earliest can register with jpj is 17,18
don't know why same SA still said can make it this week
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very obvious, the SA is just simply BS!! My fiance's car just got registered today after given them some"nice" words on the phone..
bianbian
post Feb 11 2010, 03:05 PM

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QUOTE(jimmy.soo @ Feb 11 2010, 02:58 PM)
meaning the JPJ itself not allow (or whatever excuse) cars to get registered within this week? because of their tiada apa attitude?
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I don't think JPJ is not allow to register...I still seeing WTN, on the road..my Fiance's car just got registered today..how come cannot registered? simply I feel is the SA TIADA APA attitude..
or more paper work not settle yet by the SA to submit to HQ..

bianbian
post Feb 11 2010, 03:17 PM

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QUOTE(toytoy @ Feb 11 2010, 03:11 PM)
If his attitude is tak apa then i sure geram, but then SA sounds very apologetic so there's nothing i can do to him... Some more he say he on leave next week but if the car can come on Thursday / Friday he'll come back from his leave to hand over the car to me.

Since he's sincere then i can't possible F*** him ma...

Just wait lor, anyway he said by end of Feb sure can get lah hehe.

I'll just wait for his good news and enjoy my holidays lah.

PS3 whole week long... syoks biggrin.gif
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lol..his words already told you...I'm on holiday mood..wait for me to come back from Holiday lah..your car not as important as my holiday..

still have 2 more week to end of Feb..he is smart that give him self a longer lead time..on one hand, show you he already tried his best..in the other hand, secure his own ass...give himself 2 more week to relax~~~
whistling.gif whistling.gif

for me, i will not tolerate anymore..give me the time line..else, you will get a " love' letter from you to your big big boss

been tolerating enough with NAXX vmad.gif mad.gif
bianbian
post Feb 11 2010, 03:18 PM

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QUOTE(squalluz @ Feb 11 2010, 03:18 PM)
I heard JPJ will only work half-day tomorrow. There's no reason why they they work on Saturday, and it's the holiday season as well. Just accept that the car will only be delivered after CNY.. Maybe even the week after.
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JPJ office hour from 930 am to 12pm?? ..then 2 and half hour break , so 230pm only continue afternoon session..
230pm to 430 pm??
lol

930am -12 pm = 2.5 hour
2.30pm-5 pm =2.5 hour

total 5 hour..half day lo..
whistling.gif whistling.gif whistling.gif

This post has been edited by bianbian: Feb 11 2010, 03:22 PM
bianbian
post Feb 11 2010, 03:32 PM

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QUOTE(twtang @ Feb 11 2010, 03:25 PM)
BianBian,

Is ur 2.0 or 1.6?
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1.6 vmad.gif vmad.gif vmad.gif


Added on February 11, 2010, 3:34 pm
QUOTE(kiaforteclub @ Feb 11 2010, 03:27 PM)
now only u know ka gov dept everyday work only 1/2 day lar 8hrs minus teabreak 1 + meeting 1 + lunch + meeting 2 + teabreak 2 then only work a bit then balik...... tada actual working hrs 4 only!
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bro, u not yet count cig break, toilet break~~~ whistling.gif whistling.gif

This post has been edited by bianbian: Feb 11 2010, 03:34 PM
bianbian
post Feb 11 2010, 04:01 PM

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QUOTE(jimmy.soo @ Feb 11 2010, 03:55 PM)
so we didnt even sign the form yet, how to get our car registered leh? so most probably wont get it before CNY already lerrr hmm.gif


Added on February 11, 2010, 3:55 pmOH and try avoid Puchong branch at all cost if possible lol
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as well as Old klang road branch.. whistling.gif
bianbian
post Feb 17 2010, 04:22 PM

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very "happy" with the services from NAZA......untill now i still havent get my car....reason given..
cheque need 3 day to cleared..!!! allocation pending..
Estimated time to get car?? ASAP!!!

bianbian
post Feb 23 2010, 09:16 AM

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Seriously don't like the services provided by NAZA...after seeing so many ppl already drove their forte happily balik Kampung for Cny and my one still not yet arrived!!!! Arghh...the stupid SA keep on drag drag and drag...
from Mid of Jan to end of Jan ..from end of Jan to early Feb , form erly Feb to b4 cny..and now..to after cny and now to end of Feb..

Is only 1.6...all the loan, dp, plate all done..( as a customer, i need to do all this for the SA, as if the SA is buying the car and i'm the one selling the car)....

with all done..very unproductive and very inefficient shown by the SA, the SA claims that, NAZA HQ Admin need 2-3 days to get all the documents ready..once ready will need 2-3 days to get registered the car...

3 Month...today is the 3rd month since booking the forte.. and i still cant get my car...


SCREW NAZA....!!! i would have cancel it at the first place ..so i wont have to go through all this.. NAZA the worst car dealer in Malaysia...A big time show stopper for KIA ...

I will tahan my anger until i get my forte..then i will screw big time the NAZA to KIA Korea...

bianbian
post Feb 23 2010, 09:37 AM

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QUOTE(jerrykhor @ Feb 23 2010, 09:34 AM)
wah... take so long time still have not get...
i think the SA take more responsibility...in this case...  flex.gif
just public a 'report' after u getting your forte in lowyat... regarding the SA .. let other people take precaution on him/her.. thumbup.gif
i have not get my car also... when you target to get ur one?
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with the LAME excuses given by the SA ...the HQ need 2-3 DAY to prepared all the documents , like those K1 and stuff..and need fews day for JPJ t registered the car..
so MOST LIKELY by end of this Month.. the stupid SA think this is my first car..don't know how it works...

Don't forget, this Firday is public holiday...anything slip through..will be next Month..


I being very sarcastic to the SA yesterday.. She was Sick..
i told her...This Friday is public holiday, anything STILL MISSING FROM YOU or HQ that required ME to submit or FOLLOW UP for you? You promised to deliver by END OF FEB, ANY STUPID DOCUMENTS still need by the NAZA to prepared? YOU IN SICK NOW, so if YOU MC TOMORROW or SO who will follow up for me? ..
I dont care she a lady..just taruh her kaokao... vmad.gif vmad.gif vmad.gif


This post has been edited by bianbian: Feb 23 2010, 09:45 AM
bianbian
post Feb 23 2010, 10:23 AM

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QUOTE(x5m5 @ Feb 23 2010, 10:16 AM)
Naza, if you r reading this, pls do something about it.
You r really the worst car company in Malaysia. Even giving the best product to you to sell also useless. You have really screwed up.
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can't agree more than that!!!!!
buying a forte like buying a handcraft super car..need to WAIT SO DAMN LONG!! the unproductive and extreme low efficient services and process practice by Naza..is the killing point for NAZA..even they have bring in nice car from other car maker...

doh.gif doh.gif doh.gif doh.gif
bianbian
post Feb 23 2010, 01:37 PM

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QUOTE(lwkong @ Feb 23 2010, 01:00 PM)
same case to me.. stupid lazy SA!!!
i saw so many drove their forte out from it, but keep telling me HQ not finish process my document.....
and some of them even book n paid later then me... really WTF mad.gif
Other SA done it 1day, he take 2 weeks also cant settle my car
And SA is from PUCHONG branch
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my one from Old klang road..took me 3 month to complete all the loose end..and Best part was, I'M the one who follow up all those thing....
vmad.gif


Added on February 23, 2010, 1:43 pm
QUOTE(lwkong @ Feb 23 2010, 01:10 PM)
u already get urs?

Many reason he gave, said the loan agreement expired, then wait for bank side to assign again... WTF he never renew for me and submit up
Then said original document not send to HQ, pending again....
i really  vmad.gif
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seriously, those SA are dumb ass...they should have submit the LOU to HQ first..should know how to do biz, secure the car for the new comers...

realized that NAZA SA is the dumbest SA so far..

they need to wait all the documents ready before can start do anything..if in between got any hiccup, they will panic, stop answering your calls, and starts give lame excuses.







This post has been edited by bianbian: Feb 23 2010, 01:43 PM
bianbian
post Feb 23 2010, 02:26 PM

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QUOTE(gash77 @ Feb 23 2010, 02:14 PM)
Dear All,

I am finally getting my Forte Spicy Red in about 2 hours. Finally after all the headache and heartache. Honestly I have bought a Proton before, a Nisaan before and a perodua as well and this is by far the worst experience as a consumer that i have gone through.

I have basically screwed all the necessary people in Naza HQ since I was promised the car before the end of January (just like so many people here). I asked for cancellation but the bloody head of customer service got the cheek to ask me for my original receipt and ask me to write a letter. I am just waiting for the delivery of my car before i unleash my wrath on Naza in any way i can.

Btw I believe the SA and branch manager is not at fault. the guy i dealt with was sincere enuf and had very little info just like us. I saw him kena kau kau from another client and even from me but he was cool about it and made me feel at ease eventhough all promises were not kept. Just like everyone else the Naza HQ took their own sweet time to get the documents done....then the K1 issue then the JPJ down and so on....

Anyways I would like to join the club and whatever people have been discussing in regards to improvement to the car (i think no plate, hub caps, changing logos from Naza to Kia etc) so if somone can fill me in (too many pages to go through) it would be very appreciated.
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Yeah...same with me..after keep follow up with the SA, done the paper work for the SA.i finally can get my car around 4-5PM later ..( provided, the Naza ppl not giving me lame excuses again that JPJ is down!!)..

really the worst experience from Naza...even proton also not as bad as NAZA..(in some way, both also teruk)

Your SA seem COOl..my SA, is lousy and stupid..( i can't get any better words to describe her) ..Or i should say, NAZA is the worst company ever....

This post has been edited by bianbian: Feb 23 2010, 02:27 PM
bianbian
post Feb 23 2010, 02:42 PM

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QUOTE(Nightsoldier @ Feb 23 2010, 02:39 PM)
Guys.. seems like a bloody nightmare u guys are facing!! ANY branch/SA some1 out there had a better feedback??? Kind to share? frm where?

Im trying to avoid those incompetent SA when I go ahead to get my own Forte
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don't go puchong and old klang road...Sri petaling also got problem..some ok some sucks..

If possible go for the Chinese SA...i know Penang SA can get the car out fast...
bianbian
post Feb 23 2010, 05:07 PM

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Yeah。。。THE STUPID NAZA SA again gave EMPTY PROMISES..!!! CANT REGISTERED TODAY...REALLY HAVING BAD BAD TIME WITH NAZA .....


Added on February 23, 2010, 5:12 pm
QUOTE(wnew @ Feb 23 2010, 05:00 PM)
My agent call me rclxm9.gif  !!! My Forte is blacky...and confirm can get this week!!! rclxms.gif  But black are not very nice in Body kit like perry white one cry.gif ..I check out others site and singapore site....Still White or Silver colour fitted nice in Bodykit... thumbup.gif


Added on February 23, 2010, 5:04 pm

http://www.tradekey.com/selloffer_view/id/3593651.htm
I saw this as welll 1/18 not sure how detail...made in china one....
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This Friday is public holiday..so meaning, you have only 2 days for the HIGH EFFICIENCY and STUPIDITY NAZA SA AND OFFICE ADMIN to get all the DOCUMENTATION DONE for you .....my one already drag for TWO WEEK just to registered in JPJ..PROMISED to deliver to me by 4PM today..and now reason given jpj offline!!!!! FROM 1PM UNTIL NOW 5PM...JPJ OFF LINE..THIS KIND OF LAME EXCUSES IS WIDELY USED BY THE NAZA SA



YOU BETTER DON'T PUT TOO HIGH HOPE WITH THE NAZA SA..MAYBE YOU ARE LUCKY..

AGAIN, AFTER BUYING THIS FORTE, I WILL NOT GET ANY MORE CAR FROM NAZA ANYMORE....

This post has been edited by bianbian: Feb 23 2010, 05:12 PM

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