Hi there,

I have this insurance agent, that is a friend of my mom.

She(agent) use to become our family agent for almost 20yrs.. but only pass her test on 2008.

All the while she's(agent) been using her son-in-law name before she(agent) gets her own license.

Every time whenever me and my wife has a question, she(agent) doesn't know how to answer. She(agent) only know how to read in chinese but not in english.. (wondering how she pass her test)

Currently I have bought few policy about rm600/month for my wife and children.

And I don't even know what is my policy covered. The whole pile of papers she(agent) gave to me seems too ridiculous for me to study.

She is my mom's best 'pengampu' friend for a long time. Even my both brother's family have bought policy from her for quite sometime and they are frustrated too.

Any one had this same problem too..? To change agent is quite impossible for me, cos I don't want to offend my mom.

Need advise...

I don't have a chance to choose which policy I wanted, all the while, is she(agent) proposed to my mom first, and we are like being force to take it, same goes to my both brothers.. my mom seems to be brain-wash by her(agent).

If let say, I would like to get a new person to handle my policy, what type of steps should I do first?

Thanks.

this is not an ordinary insurance agent.. my mom play the biggest role in ASKING instead of convincing..