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P1 P1's FUP Bug!, The Fair Usage Policy in P1 is buggy!!!

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TSlarry
post Jan 26 2010, 12:56 PM, updated 16y ago

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From: UEP Subang Jaya


Did you all notice this issue with P1?

I checked my online self-care for my FUP. It showed that I still had 10GBs. Btw, I registered for the 20GB package. My line was damn bloody hell slow. I called the careline, they told me that I have exceeded my FUP. I was in shocked! The support guy told me that the FUP is refreshed daily.

I could never ever have used 10GB in a day, and during that month, I was not downloading anything much. I was constantly using another line that has no security for downloading.

I suspected there's a technical flaw in their FUP calculation logic. I told the support guy about it, but there was no solution and follow up from them. I think a lot of users are getting premature FUP exceeds.

Why won't P1 acknowledge this issue and fix it? You are already losing loads of customers!!! How can you survive in this broadband race?!?!?!

TSlarry
post Jan 26 2010, 01:26 PM

Getting Started
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Junior Member
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Joined: Sep 2005
From: UEP Subang Jaya


QUOTE(SyokVPN @ Jan 26 2010, 01:23 PM)
wifi? wep?  brows.gif
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Just connect only..no wep or wpa...yes it is wifi...
TSlarry
post Jan 26 2010, 02:12 PM

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Junior Member
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Joined: Sep 2005
From: UEP Subang Jaya


QUOTE(SyokVPN @ Jan 26 2010, 01:28 PM)
you mean u're using unsecured wifi? good luck  blink.gif
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It's not mine...I am using it for downloads biggrin.gif
TSlarry
post Jan 28 2010, 02:25 PM

Getting Started
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Junior Member
125 posts

Joined: Sep 2005
From: UEP Subang Jaya


i know it is counted sum of u/l and d/l....that's why i posted this thread...

their support centre was puzzled by this but there was no action...sad...very very sad

 

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