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P1 P1's FUP Bug!, The Fair Usage Policy in P1 is buggy!!!

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TSlarry
post Jan 26 2010, 12:56 PM, updated 16y ago

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Did you all notice this issue with P1?

I checked my online self-care for my FUP. It showed that I still had 10GBs. Btw, I registered for the 20GB package. My line was damn bloody hell slow. I called the careline, they told me that I have exceeded my FUP. I was in shocked! The support guy told me that the FUP is refreshed daily.

I could never ever have used 10GB in a day, and during that month, I was not downloading anything much. I was constantly using another line that has no security for downloading.

I suspected there's a technical flaw in their FUP calculation logic. I told the support guy about it, but there was no solution and follow up from them. I think a lot of users are getting premature FUP exceeds.

Why won't P1 acknowledge this issue and fix it? You are already losing loads of customers!!! How can you survive in this broadband race?!?!?!

SyokVPN
post Jan 26 2010, 01:23 PM

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wifi? wep? brows.gif
TSlarry
post Jan 26 2010, 01:26 PM

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QUOTE(SyokVPN @ Jan 26 2010, 01:23 PM)
wifi? wep?  brows.gif
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Just connect only..no wep or wpa...yes it is wifi...
SyokVPN
post Jan 26 2010, 01:28 PM

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QUOTE(larry @ Jan 26 2010, 01:26 PM)
Just connect only..no wep or wpa...yes it is wifi...
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you mean u're using unsecured wifi? good luck blink.gif
TSlarry
post Jan 26 2010, 02:12 PM

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QUOTE(SyokVPN @ Jan 26 2010, 01:28 PM)
you mean u're using unsecured wifi? good luck  blink.gif
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It's not mine...I am using it for downloads biggrin.gif
Raki
post Jan 26 2010, 02:53 PM

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he was asking u. are you using wifi to connect to ur p1 modem or lan cable? if using wifi than do u secure it with wep or wpa or left unsecure?
qwertyuioped
post Jan 26 2010, 08:18 PM

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gerenti someone use ur connection over wifi......LOL i can use up to 10gig per day(including UL/DL)
SyokVPN
post Jan 26 2010, 09:54 PM

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QUOTE(Raki @ Jan 26 2010, 02:53 PM)
he was asking u. are you using wifi to connect to ur p1 modem or lan cable? if using wifi than do u secure it with wep or wpa or left unsecure?
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you had decrypted my metaphor brows.gif
aranur
post Jan 27 2010, 05:15 PM

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I think what larry means is he's leeching that unsecured wifi that wasn't his to download and not his own P1 line.

Since end of last year, my P1 gives me only yellow connection even though it was green before that. Even that yellow was achieved by moving the modem to another room when it was just fine in my room before that. Can't wait to Potong it already.
MX510
post Jan 27 2010, 06:22 PM

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Download and upload is counted as traffic so that 10GB is up n down
fat16
post Jan 27 2010, 09:59 PM

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but ts registered for the 20GB ! he not downloading anything much using p1 line.
TSlarry
post Jan 28 2010, 02:25 PM

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i know it is counted sum of u/l and d/l....that's why i posted this thread...

their support centre was puzzled by this but there was no action...sad...very very sad
phpdev
post Jan 28 2010, 06:30 PM

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QUOTE(larry @ Jan 26 2010, 12:56 PM)
Did you all notice this issue with P1?

I checked my online self-care for my FUP.  It showed that I still had 10GBs.  Btw, I registered for the 20GB package.  My line was damn bloody hell slow.  I called the careline, they told me that I have exceeded my FUP.  I was in shocked!  The support guy told me that the FUP is refreshed daily.

I could never ever have used 10GB in a day, and during that month, I was not downloading anything much.  I was constantly using another line that has no security for downloading. 

I suspected there's a technical flaw in their FUP calculation logic.  I told the support guy about it, but there was no solution and follow up from them.  I think a lot of users are getting premature FUP exceeds.

Why won't P1 acknowledge this issue and fix it? You are already losing loads of customers!!!  How can you survive in this broadband race?!?!?!
*
Haha... I got an experience with P1... Since i subscribed, my connection was not stable. Always PUTUS-PUTUS. When I play DOTA Online(flying spaghetti monster), it always disconnect by itself until I cant stand it anymore & fed up. I called P1 CS, they said my area is out of P1 coverage area. Damn!! But why the P1 reseller told me my area got full coverage. Damn liar!! I waste my money to subscribe unstable internet connection.

After so many time I ask P1 to fix it, but there are no actions, i decided to POTONG. P1 CS told me that just potong & I dont need to pay anything. I thought really no need to pay until I came to P1 Centre at PJ to terminate my account, god damn it the CS said i need to pay. It confuses me... I getting mad that time because that P1 CS said " ITU BUKAN MASALAH SAYA". WTF damn KURANG AJAR. Hello! I am your customer. I pay for your services but u gave me unstable internet connection & rude services.

This is not a DONGENG STORY... but this is my real experience. If any P1 staff out there read this thread, please teach your Customer Service, respect the customers because they pay you and customer always right. Dont be rude to customer but help them to solve the problems.

 

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