To: SKMM ( aduanskmm@cmc.gov.my)
cc: Astro (wecare@astro.com.my)

Dear SKMM,
... See more
we are called upon to lodge a complaint with you as customers that has subscribed to the Astro Beyond service, we are currently encountering problems where the broadcast of non High Definition or Standard Definition SD are of poor quality and are zoomed in . In order to rectify the zooming we as the customer have to choose the picture format of 4:3 compared to HD on 16:9.

The full report on this problem is as reported by the internet newsportal Malaysian Insider today at:

http://www.themalaysianinsider.com/index.p...yond-customers-

After effort to get Astro to respond or explain on the their facebook page, goes unheeded , i have chosen to lodge this complaint with you.

This is due to the fact that Astro has failed to communicate nor they have informed the customers on their intention to upgrade the software or quality of broadcast to the customers.
In doing so, we the customers, paying an extra RM20 for the HD services are now getting a raw deal on the SD channels.

Hope that in the future Astro would be more considerate and would treat their customer with more respect and not simply implement changes without any notifications.
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7 minutes ago · Report

So guys... if you are unhappy, just copy and paste my complaint and send to the email adresses of SKMM.
Hopefully we get a quick response..
6 minutes ago · Report
we shld follow the same