Guys...Im very disappointed and regret after joint this club on the date of May 2009 last year.

I've transferred my account to another person since dec 2009..but they still charging me on 3rd January 2010.When I called to ask on the 2nd day, they mentioned the accountant of fitness first IOI did wrongly and never update the payment to the new owner(but the information already updated), they will debit to my credit card ASAP.

This case has been draging and pending again and again..and faxed my transferred detail AGAIN AND AGAIN? DID FITNESS FIRST KEEP MEMBER'S DOCUMENT PROPERLY? I need to call by chasing them the status after few days, The staff there mentioned will call me and feedback on my case, But? It dosent seems settle after 3 days I've waited, AND IM PAYING FREE for the person transferred!?

NOW I've been waited for around 3 weeks to get the "ANSWER" how is the solution from Fitness First IOI mall, BUT NON OF THEM CALL ME TO FOLLOW UP OR FEEDBACK, AND AS A EX-CUSTOMER I HAVE TO CALL TO CHASE THE "ANSWER" BY MY SELF?

Today I called to chase the status again , as they promised to get back to me ASAP , BUT NO REPLY AT ALL AND I NEED TO CALL TO CHASE? IS THIS WHAT YOU CALL A GOOD SERVICE? AT LAST I GET TO CONNECT TO THE MANAGER OF FITNESS FIRST IOI MALL , BUT SHE'S TELLING ME THE SAME ANSWER AGAIN AND AGAIN, BUT NO SOLUTION YET? And I heard her "GOOD SERVICE" AS A MANAGER THAT SCOLDED CUSTOMER "XXXX" WHILE SHE PUT ME ON HOLD?(I GUESS SHE DIN'T REALIZE I HEARD THIS), and SHE MENTIONED TO ME THIER ACCOUNTANT WAS SLEEPING BECAUSE NEVER CHECK THE BILLING ACCOUNT PROPERLY (HOW CAN YOU SPEAK LIKE THAT AS A MANAGER WHO REPRESENT FITNESS FIRST), after all she mention to call me back around 4-5pm today, but I waited until 6pm and never receive her call! What a "GOOD SERVICE" PROVIDED FROM FITNESS FIRST. At last I called her back and she replied me with a very rude kind of sound, She told me that I have to WAIT FOR 1 MORE MONTH TO CLAIM BACK THE CHEQUE OF PAYMENT THEY CHARGE WRONGLY! Do you know how much time and money I've wasted by calling from my mobile just to chase the "answer" and confirm the Account is FULLY UPDATED? After waited 3 weeks now they want me to wait another 1 month to settle this case!!!

please advice what can i do wit this..thx guys.

This post has been edited by roundedfly: Jan 19 2010, 11:03 PM

aiyoh... i just joined ff after my friend convinced me to join

so far (thankfully) no probs for me

hope your case will be settled soon

normally ppl say certain fitness centre sux bcoz they backout after joining it for a while and blame the company dis and dat...you should honor the paper dat you signed and stay with them for the terms dat you agree...unless theres some prob dat makes you cant go and wans to cancel then you should talk to them and cancel your membership which cost around 300 if im not mistaken...im with FF for about a year oredi and dun have any prob with any of their services...

Dude, the fella has already transferred the membership to a new member. That means a new agreement.

Yet they continue to charge him. It's not his fault that FF is a mess in their accountings.

Whenever I've had a problem with FF I've found going to the outlet and speaking with the manager in person always works (assuming you can spare the time, I mean).

like this de la..take money fr u veli fast..return tat time act dunno

Same here. The face to face talk is much more effective. Never liked telephone discussions. Someone always ought to forget the conversation

Haha... was thinking of joining as member in fitness first.
Your case decrease my interest dy.

Might go for California Fitness then.

Btw, good luck with your case.

do ur read before u reply anything? IM NOT CANCELLING..I'VE TRANSFERRED THE ACCOUNT THE A NEW OWNER...they should charge to new owner.but they never update the information and keep charge me..

better way is cancel your credit card.. maybe that help.
in other hand maybe u drop by de FF and face to face talk with the GM o watever.haha..good luck in solving ur case.....

There's already a FF thread - why the need to create another one?

I've cancelled my membership 3 times due to work commitments, money issue, time issue. The reason I kept coming back was the fact that 'divorce' was so easy with FF, I didnt mind doing it again.

There's no more California fitness, they've been bought over by celebrity..so disappointed with california.

mayb u no luck..

finally..alot and alot of complaint over and over again..the other general manager has contacted me and settle my case ..they bank in cheque to me already. hope they wont charge me again for the next coming month

Use the other thread that's already been opened.