Hi forumers...

I have problem here that getting annoying me since yesterday...

When i connected My Western Digital Passport Essential 160GB to USB port on my laptop, the device has been detected and it appears in the Device Manager. But the drive doesn't show up in the My Computer. Since i've bought the device about 1 year ago (i think), this is the first time it happened to me. Warranty expiry date is 25/5/2011 (already checked on Western Digital website). How can I solve this issue ?

Anyone can help me ?

My laptop specs (HP Compaq 2210b):




Detected & appears in Device Manager:




But doesn't show up in My Computer:



This post has been edited by shinzan: Jan 17 2010, 11:38 AM

have you checked on other pc / laptop?

Already try with my netbook (Lenovo; WinXP) = still the same
Already bought new USB cable (twin cable to support more power) = still the same



This post has been edited by shinzan: Jan 17 2010, 04:46 PM

Go to the Disk Management and check the drive is there or not...

Already try this method, but still not working...

Try it on other PC or USb ports.

Already try on other USB ports but not on other PC...

I will try

Or try other partition manager software.

Already check with EASEUS Partition Master 4.1.1 Pro...nothing works also...

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Added on January 17, 2010, 12:02 pmWhen i checked in Disk Management:



What should i do ?

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Added on January 17, 2010, 12:19 pmAnother screenshot:



This post has been edited by shinzan: Jan 17 2010, 12:19 PM

i also hav dis problem.none of them worked!

Anyone can help us ?

It says unallocated, that means your drive haven't format.

i had the same problem with my 1Tb MyBook,i tried everything i could to get back my data,,i even call WD at Singapore to help me out..but noo luck.

The solution u have is..

1)Go to Glemarie, company called SIS...get a new one since u still have your warranty BUT sad to say your data are gone for good.

OR

2) Sent to ??? company..they will get your data back but...prepare huge sum of money.

(that ??? company name i cant remember...call WD hotline in SG..they will tell u which company...n that company in MY...i think around Ikea...if im not mistaken)

Is there any solution rather than losing all my data inside the device ?

Try using Windows XP, see can use or not?

Already plug in to Windows XP using my netbook...still not showing...

well...u can try this,buy Universal USB Drive Adapter...mybe around RM60-70,open up the casing n plug it in...if it can detect...your lucky,if not go to my solution No 2.

(How to rip off the casing...you find it in YouTube)

Actually there's bunch of thread like this here...just search around,u might find a solution.

How about using the Linux Ubuntu Live OS, just google and download the iso file and burn the file to a cd and but up with the disc.

This action will avoid the warranty rite ?

Looks like i have to send my external hard disk to data recovery expert...

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Added on August 19, 2010, 7:13 pmAnybody can help me ?

This post has been edited by shinzan: Aug 19 2010, 07:13 PM

wah,im facing the same prob as u now ..
anyone can help us ? grr

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Added on November 10, 2010, 11:02 amwah,im facing the same prob as u now ..
anyone can help us ? grr

This post has been edited by holoman: Nov 10 2010, 11:02 AM

At first thought, i thought this could be drive letter clashing, but seems like the case is deeper than i thought.

hi, my friend is working in a data recovery company. do let me know if you interested for expert recovery.

Have you install WD SmartWare in your computer? Try run the SmartWare. Does it happen to ask you a password?

already reformat d hdd ?

finally my WD cannot be detected at all...what should i do now ? seems like i've got to send to the experts...but need to prepare the budget too...

The controller board for the drive seems to be ok. But i think the drive is starting to fail. In this case, there is nothing much you could do but get a new drive. Suggesting data recovery could be out of reach to you because it occurs a lot of cost.

An earlier suggestion by another forummer to crack the case and link it up to another case seems to be a good idea. But before that, i would try and source a new USB cable first. Get the ones with 2 USB connectors for extra power from another USB port.

Else u gotta live with lost data then. Good luck.

already got new drive from seagate...

already tried the method that u mention above but also fail...

really sad cannot recover lots of photo inside there...