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Streamyx StreamyxCoolUniPack, Read post #1 before you ask anything

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iBuy
post Apr 8 2010, 01:05 PM

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Well, just went to TMPoint and they said "SYSTEM OFFLINE" =_="

Anyway, just to share my experience to those their Streamyx is under their parents name.

Well, for my case here, I terminate my current Streamyx account.
The staff said need to wait 30 days.
Somehow, I request him to change my exisiting number to a new number BUT STILL REMAINING UNDER MY PARENTS NAME for the TM Homeline.

It takes arround 3-7 working days but I waited 4 days and they already change my existing number to the NEW number.

Then today I went to TMPoint want to register the CoolUni pack under this new number but System Offline.

I think this is one of the solution which is not mention under 1st post.
By doing so, we can skip the 30 days quarantine period, skip the wiring fees (RM30), no need to wait the contractor to come to install new homeline.

Hope this can help others
Cheers
iBuy
post Apr 8 2010, 07:33 PM

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TMPoint Kepong their ppl do thing very inefficient
I went there more than 10 times...
sometimes system offline, sometime they ask u go back wait....they will call u.....but they wont do that...

the ppl give me 3 numbers for their branch....1 including fax...
he said call the number to enquiry for updates...
all number they give dont have ppl pick....
will auto redirect to 100.....


iBuy
post Apr 9 2010, 11:17 AM

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QUOTE(weikeat90 @ Apr 9 2010, 10:54 AM)
went to tmpoint juz now.. the staff at the counter is a team leader according to her badge.. as previously said, the mips system has a record tat u are in the quarantine period..

however, she said she can help me by sending my application straight to HQ to be processed.. she told me to wait for a week..

i double confirm with her tat izit really can bypass the quarantine period, she said sure can..

so now juz hope they will process my application..

smile.gif
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They said the same thing to me before...
Don't fall into their trap.....

The guy said they can send email to HQ and only wait 1 week to process.
Therefore, I trusted him and I terminate my current Streamyx account which is not under my name.

After waited for 5 days, my Streamyx account has been terminated and I was happy and went to TMPoint to meet the same guy again.
He told me that the system does not allow to key in. I ask him to email HQ to faster the process. He said OK...but UNTIL NOW i don't think he already emailed them.

I was fed up and I ask TM staff to change my number to a new number and they process for me.
I mean sometimes they will said something to make u feel better but NO ACTIONS IS TAKEN by them.

Maybe you are one of the lucky guy.
Wish you all the best.
I went to TM Point Kepong by the way.

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