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 [HELP] Explorer.exe memory usage never drop !, pls help

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chrisling
post Jan 5 2010, 09:58 AM

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Your log looks good. smile.gif

By the way since you're using Windows 7, those experts haven't really yet to modify their analysis tools into Windows 7 capable.

Anyway you can try to download, update and run Malwarebyte's Anti Malware (MBAM), it's an anti-spyware program. Please provide us the log file after the scanning. smile.gif
chrisling
post Jan 6 2010, 01:54 PM

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Please proceed to the deletion of the found threat with MBAM. And check back whether the problem persists. smile.gif
chrisling
post Jan 8 2010, 09:30 AM

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Please do these,

1. Download ATF Cleaner
Save it to your Desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:
  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:
  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE: : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


2. Download Random's System Information Tool (RSIT) by random/random from >>here<< and save it to your desktop.
  • Double click on RSIT.exe to launch program.
  • Click Continue at the disclaimer screen.
  • Your firewall may alert you that RSIT is requesting Internet access. Please allow it.
  • Once it has finished, two logs will open: log.txt<-- this will be maximized and info.txt<-- this will be minimized.
  • Post the two logs in your next reply.

chrisling
post Jan 8 2010, 09:22 PM

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The RSIT by random is perfect, but sadly as I had said before, those analysis tool hasn't really gone to Windows 7 version. We need to give more time for the developer to actually make it compatible with newer OS.

Please do this:

user posted image
Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.

Please include the following logs in your thread:
  • Contents of the DDS.txt posted as text in your reply
  • Attach the Attach.txt to your post by clicking the Manage Attachments button under Additonal Options>Attach Files on the composition page. Browse to where you saved the file, and click Upload.

chrisling
post Jan 9 2010, 02:32 PM

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Can't see anything from your logs...

Please download GMER from here:
http://www.gmer.net/gmer.zip

Unzip it to Desktop.

Please close any open programs/windows!

Open the program and click on the Rootkit/Malware tab.
http://www.gmer.net/files.php

Make sure all the boxes on the right of the screen are checked, apart from 'Show All'.
user posted image

Click on Scan (1).
user posted image

When the scan has run click Copy (2) and paste the results (if any) into this thread.
chrisling
post Jan 12 2010, 09:06 AM

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Please download the Sophos Anti-Rootkit Scanner and save it to your desktop.

You will need to enter your name, e-mail address and location in order to access the download page.
  • Once you have downloaded the file, double click the sarsfx icon
  • Review the licence agreement and click on the Accept button
  • The scanner will prompt you to extract the files to C:\SOPHTEMP - DO NOT change this location, simply click the Install button
  • Once the files have been extracted; using Windows Explorer, navigate to C:\SOPHTEMP and double click on the blue shield icon called sargui
  • Ensure that there are checkmarks next to Running processes, Windows registry and Local hard drives, then click Start scan
  • Allow the program to scan your computer - please be patient as it may take some time
  • Once the scan has completed a window will pop-up with the results of the scan - click OK to this
  • In the main window, you will see each of the entries found by the scan (if any)
    • If the scanner generated any warning messages, please click on each warning and copy and paste the text of it into this thread for me to review
    • Once you have posted any warning messages here, you can close the scanner and wait for me to get back to you
  • If you have not had any warnings, any entries which can be cleaned up by the scanner will have a box with a green checkmark in it next to the entry
  • To clean up these entries click on the Clean up checked items button
  • If you accidentally check a file NOT recommended for clean up, you will get a warning message and if necessary can re-select the entries you want to clean up
  • Once you have cleaned the selected files, you will be prompted to re-boot your computer - please do so
  • When you have re-booted, please post a fresh GMER log into this thread and tell me how your computer is running now
Thanks

 

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