(11:48:16 am) DiGi CS: Hi, welcome to D'Chat. My Name is LAI PHIK KHEE. How may I assist you?
(11:48:16 am) DiGi CS: Good morning. How may I assist you?
(11:48:40 am) MORIDZAM BIN NORDIN: Hi, I want to check my bill.
(11:48:57 am) DiGi CS: Ok.
(11:49:03 am) DiGi CS: May I confirm your phone number is 012275****
(11:49:06 am) MORIDZAM BIN NORDIN: yes
(11:49:30 am) DiGi CS: Thank you.
(11:49:32 am) MORIDZAM BIN NORDIN: because it has been barred,
(11:49:42 am) MORIDZAM BIN NORDIN: i only use this line for data
(11:49:47 am) MORIDZAM BIN NORDIN: its strange
(11:50:19 am) DiGi CS: May I put you on hold while I check on the information please?
(11:50:24 am) MORIDZAM BIN NORDIN: ok
(11:50:30 am) DiGi CS: Thank you. I will be back shortly.
(11:54:10 am) DiGi CS: Thank you for waiting.
(11:54:25 am) DiGi CS: Currently your line is being barred due to high usage of data.
(11:54:37 am) MORIDZAM BIN NORDIN: and why is that?
(11:54:46 am) MORIDZAM BIN NORDIN: im using the unlimited data 58
(11:54:53 am) DiGi CS: I believe you have contacted our Helpline earlier regarding this matter.
(11:55:18 am) DiGi CS: For the time being I can temporary unbar your line.
(11:55:22 am) MORIDZAM BIN NORDIN: yes, the second time
(11:55:43 am) MORIDZAM BIN NORDIN: and about the bill?
(11:55:48 am) MORIDZAM BIN NORDIN: what is ur action?
(11:55:51 am) DiGi CS: However to raise dispute on this issue, we will advise you to do so once your bill is generated as we are not able to provide waiver without the bill.
(11:57:12 am) MORIDZAM BIN NORDIN: meaning i have to wait for the bill?
(11:57:19 am) DiGi CS: Yes.
(11:57:57 am) MORIDZAM BIN NORDIN: and that also means i have to contact cs each 2 or 3 days because my line has been barred
(11:58:08 am) MORIDZAM BIN NORDIN: ike what i did now
(11:58:35 am) DiGi CS: We are able to temporary unbar the line for maximum of 5 days.
(11:59:41 am) MORIDZAM BIN NORDIN: let me be clear, i registered my line on 31st january
(11:59:59 am) MORIDZAM BIN NORDIN: for digi 30 and unlimited data 58
(12:00:09 pm) MORIDZAM BIN NORDIN: which in your record is digi 50
(12:00:43 pm) MORIDZAM BIN NORDIN: and u are charging me now for almost rm2k for data
(12:01:15 pm) MORIDZAM BIN NORDIN: and now i have to unbarred my line for each of 5 days
(12:01:26 pm) DiGi CS: Yes all this information is in the record and my colleague who have assist you via the helpline earlier have escalate this matter to the relevant department for further action.
(12:02:04 pm) MORIDZAM BIN NORDIN: for how long? i cant wait until the bill is out
(12:02:28 pm) MORIDZAM BIN NORDIN: the last time i call cs is on 4 feb
(12:02:45 pm) MORIDZAM BIN NORDIN: still didnt change my acount status of dg30
(12:03:45 pm) DiGi CS: Your case is currently under investigation and this will require a long period for us to take necessary action.
(12:04:45 pm) MORIDZAM BIN NORDIN: can i get in touch with someone who can provide me answer immediately?
(12:05:02 pm) MORIDZAM BIN NORDIN: the longer it takes, the higher my bill will be
(12:05:44 pm) DiGi CS: We will be contacting you soon regarding this matter as the case has been routed to the relevant department.
(12:06:37 pm) MORIDZAM BIN NORDIN: can i get any1 contact number as im bored to call cs n have to explain all over again
(12:08:25 pm) MORIDZAM BIN NORDIN: for your information, im going to make official report to SKMM a protection as i have all the documents to proof it
(12:09:28 pm) MORIDZAM BIN NORDIN: are u still there?
(12:09:33 pm) DiGi CS: I'm sorry but I'm not able to provide a contact number for you to speak to the person in charge however all call and chat transcript is stored in the system.
(12:09:51 pm) DiGi CS: Therefore we can always retrieve back the record and not necessary for you to repeat all over again.
(12:10:05 pm) MORIDZAM BIN NORDIN: really? it happen today
(12:10:36 pm) MORIDZAM BIN NORDIN: took long time for ur colleague to understand the situation
(12:11:10 pm) DiGi CS: Perhaps there are some miscommunication however the issue that you are facing now is all recorded under your account.
(12:11:30 pm) MORIDZAM BIN NORDIN: and my name is Noridzam bin Nordin, not moridzam as appear in the chatbox
(12:12:58 pm) MORIDZAM BIN NORDIN: can u change that?
(12:13:18 pm) DiGi CS: Yes sure since it is a minor spelling error.
(12:13:35 pm) DiGi CS: I can make the amendment now however it will takes 5 days for the system update the changes via OCS.
(12:13:51 pm) MORIDZAM BIN NORDIN: ok, and about the dg30?
(12:15:28 pm) DiGi CS: Basically we can't change the plan for you immediately now as your account tenure is less than 3 months. However as mentioned in the report it is due to the error while registering the line, we have request the relevant departmnet to process for you and it is currently pending.