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DiGi Fans Club & Enquiries V7, Always the smarter choice

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radi0head	Feb 8 2010, 10:36 PM Show posts by this member only \| Post #461
A Shocker Senior Member 2,759 posts Joined: Jan 2009	izzit another party that u r trying to call doesnt have a 3G set? btw, mine works tho... wat hp r u on?
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weikeat90	Feb 8 2010, 10:52 PM Show posts by this member only \| Post #462
Casual Junior Member 396 posts Joined: May 2008 From: Seremban	service down at seremban? cant make calls and send sms..
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KHOdin	Feb 8 2010, 10:58 PM Show posts by this member only \| Post #463
7 Stars Newbie Senior Member 2,928 posts Joined: Oct 2008 From: Somewhere On The Earth	i am using SE w960i calling my friend phone erm....does it need activate anything ?
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khan	Feb 8 2010, 11:22 PM Show posts by this member only \| Post #464
Getting Started Junior Member 94 posts Joined: Jan 2003 From: Penang	QUOTE(weikeat90 @ Feb 8 2010, 10:52 PM) service down at seremban? cant make calls and send sms.. having same problem here, i'm in pg.
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ilovelyn	Feb 8 2010, 11:32 PM Show posts by this member only \| Post #465
Look at all my stars!! Senior Member 2,287 posts Joined: Nov 2008	no problem at subang jaya here..
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KHOdin	Feb 8 2010, 11:44 PM Show posts by this member only \| Post #466
7 Stars Newbie Senior Member 2,928 posts Joined: Oct 2008 From: Somewhere On The Earth	me at KL no problem too
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weikeat90	Feb 8 2010, 11:55 PM Show posts by this member only \| Post #467
Casual Junior Member 396 posts Joined: May 2008 From: Seremban	back to normal liao.. ard 11pm..
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skysherly	Feb 8 2010, 11:55 PM Show posts by this member only \| Post #468
Regular Senior Member 1,764 posts Joined: Jan 2003	fruitie, where r u??? anyway, i need some opinion here. i dont think im satisfy with the celcom service and package for wat im having now, i hav 1 main line and 3 sub lines for my celcom, so im thinking to switch to digi, can i maintain all 4 lines? wats the best plan i can hav with digi? since i will not be able to use a lot with those lines anymore, mainly for personal usage after i've diverted a lot of business calls to my another line. As for my current digi line, i'll prefer to maintain it as prepaid i guess..... er... can i hav both prepaid n postpaid under digi? xD
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busyman	Feb 8 2010, 11:59 PM Show posts by this member only \| Post #469
Regular Senior Member 1,465 posts Joined: Feb 2009	wt** digi network down again? i cant call cant sms.. no network access.. wt*************************
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ViRaViRa	Feb 9 2010, 12:22 AM Show posts by this member only \| Post #470
Think GOOD. Live WELL. Be HAPPY. Senior Member 4,625 posts Joined: Dec 2005	QUOTE(kaizen57 @ Feb 8 2010, 12:21 PM) » Click to show Spoiler - click again to hide... « (11:48:16 am) DiGi CS: Hi, welcome to D'Chat. My Name is LAI PHIK KHEE. How may I assist you? (11:48:16 am) DiGi CS: Good morning. How may I assist you? (11:48:40 am) MORIDZAM BIN NORDIN: Hi, I want to check my bill. (11:48:57 am) DiGi CS: Ok. (11:49:03 am) DiGi CS: May I confirm your phone number is 012275**** (11:49:06 am) MORIDZAM BIN NORDIN: yes (11:49:30 am) DiGi CS: Thank you. (11:49:32 am) MORIDZAM BIN NORDIN: because it has been barred, (11:49:42 am) MORIDZAM BIN NORDIN: i only use this line for data (11:49:47 am) MORIDZAM BIN NORDIN: its strange (11:50:19 am) DiGi CS: May I put you on hold while I check on the information please? (11:50:24 am) MORIDZAM BIN NORDIN: ok (11:50:30 am) DiGi CS: Thank you. I will be back shortly. (11:54:10 am) DiGi CS: Thank you for waiting. (11:54:25 am) DiGi CS: Currently your line is being barred due to high usage of data. (11:54:37 am) MORIDZAM BIN NORDIN: and why is that? (11:54:46 am) MORIDZAM BIN NORDIN: im using the unlimited data 58 (11:54:53 am) DiGi CS: I believe you have contacted our Helpline earlier regarding this matter. (11:55:18 am) DiGi CS: For the time being I can temporary unbar your line. (11:55:22 am) MORIDZAM BIN NORDIN: yes, the second time (11:55:43 am) MORIDZAM BIN NORDIN: and about the bill? (11:55:48 am) MORIDZAM BIN NORDIN: what is ur action? (11:55:51 am) DiGi CS: However to raise dispute on this issue, we will advise you to do so once your bill is generated as we are not able to provide waiver without the bill. (11:57:12 am) MORIDZAM BIN NORDIN: meaning i have to wait for the bill? (11:57:19 am) DiGi CS: Yes. (11:57:57 am) MORIDZAM BIN NORDIN: and that also means i have to contact cs each 2 or 3 days because my line has been barred (11:58:08 am) MORIDZAM BIN NORDIN: ike what i did now (11:58:35 am) DiGi CS: We are able to temporary unbar the line for maximum of 5 days. (11:59:41 am) MORIDZAM BIN NORDIN: let me be clear, i registered my line on 31st january (11:59:59 am) MORIDZAM BIN NORDIN: for digi 30 and unlimited data 58 (12:00:09 pm) MORIDZAM BIN NORDIN: which in your record is digi 50 (12:00:43 pm) MORIDZAM BIN NORDIN: and u are charging me now for almost rm2k for data (12:01:15 pm) MORIDZAM BIN NORDIN: and now i have to unbarred my line for each of 5 days (12:01:26 pm) DiGi CS: Yes all this information is in the record and my colleague who have assist you via the helpline earlier have escalate this matter to the relevant department for further action. (12:02:04 pm) MORIDZAM BIN NORDIN: for how long? i cant wait until the bill is out (12:02:28 pm) MORIDZAM BIN NORDIN: the last time i call cs is on 4 feb (12:02:45 pm) MORIDZAM BIN NORDIN: still didnt change my acount status of dg30 (12:03:45 pm) DiGi CS: Your case is currently under investigation and this will require a long period for us to take necessary action. (12:04:45 pm) MORIDZAM BIN NORDIN: can i get in touch with someone who can provide me answer immediately? (12:05:02 pm) MORIDZAM BIN NORDIN: the longer it takes, the higher my bill will be (12:05:44 pm) DiGi CS: We will be contacting you soon regarding this matter as the case has been routed to the relevant department. (12:06:37 pm) MORIDZAM BIN NORDIN: can i get any1 contact number as im bored to call cs n have to explain all over again (12:08:25 pm) MORIDZAM BIN NORDIN: for your information, im going to make official report to SKMM a protection as i have all the documents to proof it (12:09:28 pm) MORIDZAM BIN NORDIN: are u still there? (12:09:33 pm) DiGi CS: I'm sorry but I'm not able to provide a contact number for you to speak to the person in charge however all call and chat transcript is stored in the system. (12:09:51 pm) DiGi CS: Therefore we can always retrieve back the record and not necessary for you to repeat all over again. (12:10:05 pm) MORIDZAM BIN NORDIN: really? it happen today (12:10:36 pm) MORIDZAM BIN NORDIN: took long time for ur colleague to understand the situation (12:11:10 pm) DiGi CS: Perhaps there are some miscommunication however the issue that you are facing now is all recorded under your account. (12:11:30 pm) MORIDZAM BIN NORDIN: and my name is Noridzam bin Nordin, not moridzam as appear in the chatbox (12:12:58 pm) MORIDZAM BIN NORDIN: can u change that? (12:13:18 pm) DiGi CS: Yes sure since it is a minor spelling error. (12:13:35 pm) DiGi CS: I can make the amendment now however it will takes 5 days for the system update the changes via OCS. (12:13:51 pm) MORIDZAM BIN NORDIN: ok, and about the dg30? (12:15:28 pm) DiGi CS: Basically we can't change the plan for you immediately now as your account tenure is less than 3 months. However as mentioned in the report it is due to the error while registering the line, we have request the relevant departmnet to process for you and it is currently pending. this is the problem my friend facing.. bill is now quoted at rm2.3k, n have to call cs every 2-3 days to unbar the line. any1 facing this kind of problem? any advice? Argh, that same guy who made me wait for 5-10 minutes for each questions that I ask but once he replied, he will buzz immediately (with a warning that if I don't reply immediately, the chat will be closed automatically). For the final question that I asked, he totally went missing. I guess he already ran back home
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Darkmage12	Feb 9 2010, 12:26 AM Show posts by this member only \| Post #471
shhhhhhhhh come i tell you something hehe All Stars 17,053 posts Joined: Jan 2003	QUOTE(skysherly @ Feb 8 2010, 11:55 PM) fruitie, where r u??? anyway, i need some opinion here. i dont think im satisfy with the celcom service and package for wat im having now, i hav 1 main line and 3 sub lines for my celcom, so im thinking to switch to digi, can i maintain all 4 lines? wats the best plan i can hav with digi? since i will not be able to use a lot with those lines anymore, mainly for personal usage after i've diverted a lot of business calls to my another line. As for my current digi line, i'll prefer to maintain it as prepaid i guess..... er... can i hav both prepaid n postpaid under digi? xD digi family can have both postpaid and prepaid in 1 acc
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skysherly	Feb 9 2010, 12:35 AM Show posts by this member only \| Post #472
Regular Senior Member 1,764 posts Joined: Jan 2003	QUOTE(Darkmage12 @ Feb 9 2010, 12:26 AM) digi family can have both postpaid and prepaid in 1 acc I meant if i can convert all 4 at the same time n having all under the same main n sub line?
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mzhai	Feb 9 2010, 01:37 AM Show posts by this member only \| Post #473
D CAMPUS FAIL Senior Member 593 posts Joined: Mar 2007	can and must, means u there whole set main and supp muz move together
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TSfruitie	Feb 9 2010, 08:06 AM Show posts by this member only \| Post #474
Rise and Shine Staff 72,772 posts Joined: Sep 2005 From: KUL	QUOTE(skysherly @ Feb 9 2010, 12:35 AM) I meant if i can convert all 4 at the same time n having all under the same main n sub line? Yes, if you don't move all of them out one shot, those left in Celcom will need to be main line.
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paulcj	Feb 9 2010, 09:51 AM Show posts by this member only \| Post #475
Getting Started Junior Member 62 posts Joined: Dec 2006	in what reasong cozing my 3g/gprs conection keep disconected and cant reconected immitialy?
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TSfruitie	Feb 9 2010, 09:54 AM Show posts by this member only \| Post #476
Rise and Shine Staff 72,772 posts Joined: Sep 2005 From: KUL	QUOTE(KHOdin @ Feb 8 2010, 10:19 PM) my phone said 3G detached but when i press the video call button it say video call unavailable Where is your location? Have you activated your 3G? 3G detached means 3G is not attached how to make video call.
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ilovelyn	Feb 9 2010, 01:45 PM Show posts by this member only \| Post #477
Look at all my stars!! Senior Member 2,287 posts Joined: Nov 2008	QUOTE(busyman @ Feb 8 2010, 11:59 PM) wt** digi network down again? i cant call cant sms.. no network access.. wt************************* now im having problem also.. cant send sms..
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TSfruitie	Feb 9 2010, 02:46 PM Show posts by this member only \| Post #478
Rise and Shine Staff 72,772 posts Joined: Sep 2005 From: KUL	QUOTE(ilovelyn @ Feb 9 2010, 01:45 PM) now im having problem also.. cant send sms.. No problem on my side.
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ilovelyn	Feb 9 2010, 04:35 PM Show posts by this member only \| Post #479
Look at all my stars!! Senior Member 2,287 posts Joined: Nov 2008	QUOTE(fruitie @ Feb 9 2010, 02:46 PM) No problem on my side. now ok already..
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db07mufan	Feb 10 2010, 06:04 PM Show posts by this member only \| Post #480
Look at all my stars!! Senior Member 3,705 posts Joined: Jan 2003	Hey, i'll be going to canada for a year, Does DIGI POSTPAID has roaming? how are the charges
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