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DiGi Fans Club & Enquiries V7, Always the smarter choice
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TSfruitie
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Feb 8 2010, 12:49 AM
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Rise and Shine
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QUOTE(Darkmage12 @ Feb 8 2010, 12:39 AM) Then I probably know who you are. There was someone who talked bout lyn during the group discussion bout feedbacks not sure if it was you though.... my team did it but ur not in my team haha What was the feedback?  Nope, I didn't give feedback about LYN.
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yellow_bean
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Feb 8 2010, 06:00 AM
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Getting Started

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easy loohhh ... in facebook look for digi fan pages ... lots of photo loooh ....
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Darkmage12
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Feb 8 2010, 07:27 AM
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QUOTE(fruitie @ Feb 8 2010, 12:49 AM) What was the feedback?  Nope, I didn't give feedback about LYN.  They say comment in lyn very hostile  They also hope that got digi staff can reply here
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TSfruitie
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Feb 8 2010, 08:02 AM
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Rise and Shine
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QUOTE(Darkmage12 @ Feb 8 2010, 07:27 AM) They say comment in lyn very hostile  They also hope that got digi staff can reply here  Hostile? What type of replies they require from here? Bah like I care.
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Darkmage12
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Feb 8 2010, 08:23 AM
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QUOTE(fruitie @ Feb 8 2010, 08:02 AM)  Hostile? What type of replies they require from here? Bah like I care.  Well their staff did mention the scolding part lol..... anyway in twitter and facebook they never censor as well so why bother
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TSfruitie
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Feb 8 2010, 09:12 AM
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Rise and Shine
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QUOTE(Darkmage12 @ Feb 8 2010, 08:23 AM) Well their staff did mention the scolding part lol..... anyway in twitter and facebook they never censor as well so why bother But I think so far on LYN, on this thread and DiGi Campus thread, looks quite good. I actually don't see any hostility in them, unless there are other threads which I may have overlooked. Scold? As in we scold those people asking questions or there are people who are here to curse on DiGi's service? This post has been edited by fruitie: Feb 8 2010, 09:13 AM
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kaizen57
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Feb 8 2010, 12:21 PM
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Getting Started

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» Click to show Spoiler - click again to hide... « (11:48:16 am) DiGi CS: Hi, welcome to D'Chat. My Name is LAI PHIK KHEE. How may I assist you? (11:48:16 am) DiGi CS: Good morning. How may I assist you? (11:48:40 am) MORIDZAM BIN NORDIN: Hi, I want to check my bill. (11:48:57 am) DiGi CS: Ok. (11:49:03 am) DiGi CS: May I confirm your phone number is 012275**** (11:49:06 am) MORIDZAM BIN NORDIN: yes (11:49:30 am) DiGi CS: Thank you. (11:49:32 am) MORIDZAM BIN NORDIN: because it has been barred, (11:49:42 am) MORIDZAM BIN NORDIN: i only use this line for data (11:49:47 am) MORIDZAM BIN NORDIN: its strange (11:50:19 am) DiGi CS: May I put you on hold while I check on the information please? (11:50:24 am) MORIDZAM BIN NORDIN: ok (11:50:30 am) DiGi CS: Thank you. I will be back shortly. (11:54:10 am) DiGi CS: Thank you for waiting. (11:54:25 am) DiGi CS: Currently your line is being barred due to high usage of data. (11:54:37 am) MORIDZAM BIN NORDIN: and why is that? (11:54:46 am) MORIDZAM BIN NORDIN: im using the unlimited data 58 (11:54:53 am) DiGi CS: I believe you have contacted our Helpline earlier regarding this matter. (11:55:18 am) DiGi CS: For the time being I can temporary unbar your line. (11:55:22 am) MORIDZAM BIN NORDIN: yes, the second time (11:55:43 am) MORIDZAM BIN NORDIN: and about the bill? (11:55:48 am) MORIDZAM BIN NORDIN: what is ur action? (11:55:51 am) DiGi CS: However to raise dispute on this issue, we will advise you to do so once your bill is generated as we are not able to provide waiver without the bill. (11:57:12 am) MORIDZAM BIN NORDIN: meaning i have to wait for the bill? (11:57:19 am) DiGi CS: Yes. (11:57:57 am) MORIDZAM BIN NORDIN: and that also means i have to contact cs each 2 or 3 days because my line has been barred (11:58:08 am) MORIDZAM BIN NORDIN: ike what i did now (11:58:35 am) DiGi CS: We are able to temporary unbar the line for maximum of 5 days. (11:59:41 am) MORIDZAM BIN NORDIN: let me be clear, i registered my line on 31st january (11:59:59 am) MORIDZAM BIN NORDIN: for digi 30 and unlimited data 58 (12:00:09 pm) MORIDZAM BIN NORDIN: which in your record is digi 50 (12:00:43 pm) MORIDZAM BIN NORDIN: and u are charging me now for almost rm2k for data (12:01:15 pm) MORIDZAM BIN NORDIN: and now i have to unbarred my line for each of 5 days (12:01:26 pm) DiGi CS: Yes all this information is in the record and my colleague who have assist you via the helpline earlier have escalate this matter to the relevant department for further action. (12:02:04 pm) MORIDZAM BIN NORDIN: for how long? i cant wait until the bill is out (12:02:28 pm) MORIDZAM BIN NORDIN: the last time i call cs is on 4 feb (12:02:45 pm) MORIDZAM BIN NORDIN: still didnt change my acount status of dg30 (12:03:45 pm) DiGi CS: Your case is currently under investigation and this will require a long period for us to take necessary action. (12:04:45 pm) MORIDZAM BIN NORDIN: can i get in touch with someone who can provide me answer immediately? (12:05:02 pm) MORIDZAM BIN NORDIN: the longer it takes, the higher my bill will be (12:05:44 pm) DiGi CS: We will be contacting you soon regarding this matter as the case has been routed to the relevant department. (12:06:37 pm) MORIDZAM BIN NORDIN: can i get any1 contact number as im bored to call cs n have to explain all over again (12:08:25 pm) MORIDZAM BIN NORDIN: for your information, im going to make official report to SKMM a protection as i have all the documents to proof it (12:09:28 pm) MORIDZAM BIN NORDIN: are u still there? (12:09:33 pm) DiGi CS: I'm sorry but I'm not able to provide a contact number for you to speak to the person in charge however all call and chat transcript is stored in the system. (12:09:51 pm) DiGi CS: Therefore we can always retrieve back the record and not necessary for you to repeat all over again. (12:10:05 pm) MORIDZAM BIN NORDIN: really? it happen today (12:10:36 pm) MORIDZAM BIN NORDIN: took long time for ur colleague to understand the situation (12:11:10 pm) DiGi CS: Perhaps there are some miscommunication however the issue that you are facing now is all recorded under your account. (12:11:30 pm) MORIDZAM BIN NORDIN: and my name is Noridzam bin Nordin, not moridzam as appear in the chatbox (12:12:58 pm) MORIDZAM BIN NORDIN: can u change that? (12:13:18 pm) DiGi CS: Yes sure since it is a minor spelling error. (12:13:35 pm) DiGi CS: I can make the amendment now however it will takes 5 days for the system update the changes via OCS. (12:13:51 pm) MORIDZAM BIN NORDIN: ok, and about the dg30? (12:15:28 pm) DiGi CS: Basically we can't change the plan for you immediately now as your account tenure is less than 3 months. However as mentioned in the report it is due to the error while registering the line, we have request the relevant departmnet to process for you and it is currently pending.
this is the problem my friend facing.. bill is now quoted at rm2.3k, n have to call cs every 2-3 days to unbar the line. any1 facing this kind of problem? any advice? This post has been edited by kaizen57: Feb 8 2010, 12:22 PM
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mzhai
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Feb 8 2010, 01:39 PM
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lol i think i was sitting quite near to u when almost end of the d tour
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TSfruitie
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Feb 8 2010, 01:47 PM
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Rise and Shine
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QUOTE(mzhai @ Feb 8 2010, 01:39 PM) lol i think i was sitting quite near to u when almost end of the d tour Really? Which team were you in?
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Darkmage12
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Feb 8 2010, 02:32 PM
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QUOTE(fruitie @ Feb 8 2010, 09:12 AM) But I think so far on LYN, on this thread and DiGi Campus thread, looks quite good. I actually don't see any hostility in them, unless there are other threads which I may have overlooked. Scold? As in we scold those people asking questions or there are people who are here to curse on DiGi's service? Those cursing.... someone did mention stuff like why digi doesn't want to rectify the problem of their billing before they bill out after receiving complains? QUOTE(mzhai @ Feb 8 2010, 01:39 PM) lol i think i was sitting quite near to u when almost end of the d tour I guess I was just beside her on stage but she doesn't know  QUOTE(fruitie @ Feb 8 2010, 01:47 PM) Really? Which team were you in?  We were both from Pink.... the vouchers were nice
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TSfruitie
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Feb 8 2010, 02:37 PM
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Rise and Shine
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QUOTE(Darkmage12 @ Feb 8 2010, 02:32 PM) Those cursing.... someone did mention stuff like why digi doesn't want to rectify the problem of their billing before they bill out after receiving complains? I guess I was just beside her on stage but she doesn't know  We were both from Pink.... the vouchers were nice  I see, yeah, that is one of the problems I seen here too.  Is it?  Birthday celebration?  Haha. Not trying to be sour grape here but if Orange were to win that I don't think I'll utilise it.  4GB pendrive is practical for me especially when my pendrive capacity is too small.
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mzhai
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Feb 8 2010, 02:52 PM
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hoping to get redang trips or hp wid the vouchers hehe
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TSfruitie
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Feb 8 2010, 03:00 PM
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Rise and Shine
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QUOTE(mzhai @ Feb 8 2010, 02:52 PM) hoping to get redang trips or hp wid the vouchers hehe  Too much expectation.
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Darkmage12
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Feb 8 2010, 05:10 PM
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QUOTE(fruitie @ Feb 8 2010, 02:37 PM) I see, yeah, that is one of the problems I seen here too.  Is it?  Birthday celebration?  Haha. Not trying to be sour grape here but if Orange were to win that I don't think I'll utilise it.  4GB pendrive is practical for me especially when my pendrive capacity is too small.  Actually not only here they cursing... in facebook or twitter also many vulgar words  well i dunno what to do with the vouchers actually lol QUOTE(fruitie @ Feb 8 2010, 03:00 PM)  Too much expectation.  he can sell it off what
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TSfruitie
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Feb 8 2010, 07:52 PM
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Rise and Shine
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Normal la, not everyone will have the same opinion. Surely there are people who like and dislike something.
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mzhai
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Feb 8 2010, 09:12 PM
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QUOTE(Darkmage12 @ Feb 8 2010, 05:10 PM) Actually not only here they cursing... in facebook or twitter also many vulgar words  well i dunno what to do with the vouchers actually lol he can sell it off what u also sell lo hehe u sel i tumpang can a? i vl lazy type le
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TSfruitie
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Feb 8 2010, 09:18 PM
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Rise and Shine
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QUOTE(mzhai @ Feb 8 2010, 09:12 PM) u also sell lo hehe u sel i tumpang can a? i vl lazy type le Don't go off topic, just PM him.
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KHOdin
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Feb 8 2010, 10:03 PM
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have a question does digi have 3G yet ?
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radi0head
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Feb 8 2010, 10:14 PM
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DiGi even have 3.5G d loo...
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KHOdin
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Feb 8 2010, 10:19 PM
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my phone said 3G detached but when i press the video call button it say video call unavailable
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