pls double recheck before u refund,i know its a big loss if u refund... but what can u do,if she's lodging a police report and exaggerating this case,u're in trouble by then ,not 2 startle u,but this is fact... i mean,try 2 ask the dispatcher 2 bring back the form where the security signed on it,or maybe just maybe its stolen.but if u've all the details and u still keep the receipt,u can scan and email it to her..unless u throw away the pos receipt aldy