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Travel www.agoda.com, hotel booking site discussion

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vreis
post Feb 23 2010, 11:43 AM

Golden Past Red Future
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From: Spion Kop


I've booked through Agoda for my HK trip & got a confirmation email & booking ID.
So I just need to print it out when I go there & show it when check in?
Need some advice as its my first time using this site & would like to know the procedures.
vreis
post May 13 2010, 09:51 AM

Golden Past Red Future
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Senior Member
1,658 posts

Joined: Jul 2006
From: Spion Kop


Just to share some experience. This is my 1st time booking thru agoda for a hotel in HK. I paid for everything in Jan 10 while the trip is end apr 2010. I got the confirmation slip as well.
The day I reached the hotel is already 8pm. Guess what, the staff there nearly gave me heart attack saying there's no such booking even after I showed him the confirmation slip. Naturally I freaked out & quite pissed. The staff then said as long as I have the slip, they will have rooms for me. What if there's no rooms left?? The question is how can they make such an error? I already sent in a complain letter demanding an answer.

Btw its standard practice to pay deposit even if you bring the credit card that's used for booking according to the hotelier. They don't even bother to ask for that credit card.
vreis
post May 18 2011, 11:57 AM

Golden Past Red Future
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Senior Member
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From: Spion Kop


QUOTE(jamieshin @ May 17 2011, 10:01 PM)
wow~ thn after check out~ thy wil return bk~? if gv CC ma ored charged?
*
better use cash which they will return when u check out. If CC, they'll charged & credit back when u check out which will take some time. Logically, me think u'll gain/lose some $$$ due to the fluctuating exchange rates.
vreis
post Dec 21 2011, 11:39 AM

Golden Past Red Future
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Joined: Jul 2006
From: Spion Kop


I've actually booked twice & the amount charged is exactly as stated. Maybe I'm lucky.
My only grouse is that on 1 of my bookings (actually paid all), the hotel claimed it never received any booking from agoda but I've got all those confirmation printed out. All these when I was in the hotel edi doh.gif
vreis
post Dec 21 2011, 11:58 AM

Golden Past Red Future
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Joined: Jul 2006
From: Spion Kop


QUOTE(WaCKy-Angel @ Dec 21 2011, 11:51 AM)
I got that before..The reason is that bank is holding the payment to Agoda awaiting for cardholder verification.
I actually booked the room in car and went straight to the hotel, obviously they didnt get the booking but i show them my receipt from Agoda and they print out probably later claim from Agoda tongue.gif
*
I dont think so cos I book 5 mths ahead. Also the verifications from CC are all done beforehand.
Just my luck that agoda or the hotel screw up the booking.

 

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