QUOTE(reginabally @ Oct 28 2013, 05:41 PM)
No matter ComGateway or Viadress, all shipping companies uses two ways to calculate your shipping fees: actual weight or volumetric weight.
Take mine as example, I shipped my son's toy (a large garbage bin truck) back to Malaysia. The actual weight of the toy is roughly 3.5kg, but the size of the carton is so big that the volumetric weight is 14kg. So the shipping fee will be charged based on 14kg, not 3.5kg. Luckily ComGateway offers me a repack service that they helped to decrease the volumetric weight to 4kg.

Hope this explains.
so based on what you say, looks like comgateway is a much better option than viaddress? how's your opinion on this?