Used viaadress many times, delivering very good esply can lower the value, so no or less tax here. Something bring back to Malaysia, RL worth RM4k, no tax at all.

However lately service been bad. Now, one of my parcel missing, they said delivered together with other parcels but when arrived here, no that parcel which worth USD290. Till now, been emailing few times, no response. I cant file dispute to pay pal, coz i didnt use their personal shopper service, its safely delivered by seller to viaadress. Last time, when same thing happen, i can file dispute to pay pal coz viaddress bought the items.

I gonna change to hopshopgo for my next purchase. Furthermore, its save me 4.9% of pay pal charge, 3% service fee, n maybe USA sales tax, that what viaddress charge plus their ridiculous charges for the 'volumetric' weight of a package. Plus, special offer from PayPal ~ Enjoy a 10% discount on HopShopGo shipping rates. Hope they deliver well.

So damn piss off wt viaddress!

Hopshopgo under comgateway too rite? Yelah i gave up wt viaddress. VShub never try.

Just made payment to hopshopgo. In my pay pal, its appeared payment made to comgateway. I guess, they related. Will try comegateway too. Btw, file dispute to pay pal on the missing parcel wt viaddress.com. Hope can get refund of the total amount. Very sad, its cost nearly RM1k.

If your shipping cost get really high, u'll be tax too (more than RM500 coz they count both, parcel n shipping cost). I always kena tax if use viaddress coz of the shipping cost (which is not that high coz declared value so low).

Used hopshopgo now. Their reply via email really fast. Plus once item i want forgot to stated the size, they actly call to confirm the size. I was damn suprise. Viaddress never reply my email, if they call, i might be dreaming.

Anyway, file dispute of my missing item. Only after i file dispute wt Pay Pal, viaddress replied. I hv been sending them over 10 emails, never once they reply. But they said, its fedex. Fedex called, i told them, i saw the boxes, its sealed by viaddress tape, so no way fedex took it. Its not tampered. I hv pictures of the boxes but not that clear. Im now in the state that, i accept what ever it is. Coz i declare the item so low, so insurance wont cover it. My lost since i lower the value. Pros n cons in lowering the value, rite.

Hopshopgo hv delivered quite well for me. I luv their online chat which always avble during office hour. And they will try their best to purchase bfr any promo ends. Usually i will inform their customer service via chat online to ensure their partner in US will purchase on time. Hopshopgo based in Singapore.

As for viaddress, i have three parcels pending. I hv paid 3 weeks ago, filed a dispute wt pay pal coz no delivery. They refunded me n claimed to pay pal that they hv not receive any payment from me. Now, i got pist off coz after the second payment on Oct 24, i file dispute over purchase made via their concierge service. Now they said they wont deliver if i didnt close my dispute. Accordg to pay pal, if i close my dispute, i cant file it again, pay pal advised not to close. I guess, i will not close it n wait for refund instead. Viaddress only reply if file dipsute to pay pal, if not, normal emails, they never reply!

Been ages since i gave any comment. When i started, i hv use vpost but then i found viaddress. For almost 8 months, our relationship very good, but in October theor service terus masuk longkang. I have made claimed @ pay pal for almost RM5k, i only managed to get half of it. Coz, pay pal dont consider the payment made to viaddress as physical goods, its rated as services. I have been asking viaddress for almost 5 months, until now, I NEVER RECEIVE ANY SOLID REPLY FROM THEM. So pls advoid viaddress.

Now hopshopgo! Thats mmg my 911 angel after the crisis wt viaddress. To date, they been perfect (hopefully its last). Their online chat always there to assist. They will reply any enquiry within 48 hours. I highly recommend HSG.

As for tax, HSG using DHL, as long the shipment drop @ Subang n didnt reach RM1k n the boxes not that large (usually HSG repack using courier plastic bag), u hardly kena tax. But still depend. Now tax roughly around 10% but its also included the shipping cost. However, if ur shipment drop @ KLIA (any other courier like EMS, USPS, Fed Ex), do ur best to ensure the total shipment below RM600. N if u always courier stuffs from abroad, maybe if below RM600, will be taxable. Again its depend on that kastam officer.

Btw, pay pal hv this policy that no matter what, ur shipping address will stated Malaysia at the end of ur USA address that actually to indicate ur credit card origin. However, some USA merchants like F21, GAP, Old Navy, do accept international credit card payment. U just need to give them a call for verification. Alternatively, just use HSG Buy for Me service and pay 7% service charge. If anything happen to ur parcel, like missing stuff, HSG will deal wt it.

Hope this help.

This post has been edited by anneadam: Mar 26 2011, 08:45 PM