joke from tmnet 
Dec 22 2009, 11:37 AM, updated 16y ago
====
i want complain the speed at night
start 7pm
it is very SLOW!!!!!
how to solve it?
im sure it is tmnet problem and not my computer problem
speedtest at streamyx website only get 352kbps
but my package is 1M
mean tmnet did't provide even 50% speed at this time
how to solve it?and please explain why such things will occur
thank you
===
this is their reply
QUOTE
1.If the phone cable (RJ-11) is plugged to any other 3rd party device kindly remove it and make a direct connection from the wall socket to the telephone set.
2.Please check that one end of the phone cable is plugged in properly to the wall socket and the other end of the phone cable is plugged in properly to the telephone set.
3.You should be able to hear a dial tone. If you are unable to hear a dial tone, if possible, kindly switch the telephone set with another telephone set. This is to eliminate the possibility that the issue is with the telephone set.
4.If you are still not able to hear a dial tone, if possible, kindly switch the phone cable (RJ-11) with another cable (RJ-11). This is to eliminate the possibility that the issue is with the phone cable.
5.If you are able to hear a dial tone, we have successfully eliminated the possibility that the issue is with the phone line.
6.Switch off the modem, and then unplug all cables from modem. Bypass splitter/micro filter/fax machine/lighting protector/router.
7.Connect the cable from the wall socket to the modem directly followed by, connecting the cable from the modem to the PC.
8.Restart the PC and turn on the modem.
9.Make sure that all the lights are stable. If the lights are stable you should be able to go online.
2.Please check that one end of the phone cable is plugged in properly to the wall socket and the other end of the phone cable is plugged in properly to the telephone set.
3.You should be able to hear a dial tone. If you are unable to hear a dial tone, if possible, kindly switch the telephone set with another telephone set. This is to eliminate the possibility that the issue is with the telephone set.
4.If you are still not able to hear a dial tone, if possible, kindly switch the phone cable (RJ-11) with another cable (RJ-11). This is to eliminate the possibility that the issue is with the phone cable.
5.If you are able to hear a dial tone, we have successfully eliminated the possibility that the issue is with the phone line.
6.Switch off the modem, and then unplug all cables from modem. Bypass splitter/micro filter/fax machine/lighting protector/router.
7.Connect the cable from the wall socket to the modem directly followed by, connecting the cable from the modem to the PC.
8.Restart the PC and turn on the modem.
9.Make sure that all the lights are stable. If the lights are stable you should be able to go online.
AS a conclusion
for this issue
is my computer and phone line problem
i just knew that my phone line /splitter and computer will automatic decrease the speed at peak time
i laugh whole day with this reply
haha
This post has been edited by sg999: Dec 22 2009, 11:37 AM
Quote
..
with those usual steps like check modem, connect modem directly etc. 
then she only give me a report number...
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