QUOTE(cute_boboi @ Mar 25 2010, 03:36 PM)
It is always good to have a black and white trail. Do you have any letter that you submit or fax it ? If you tel call in, do you have the date and time and the CS person name you spoke to ? If you walk in counter, do you record down the queue number, counter number, CS name on desk and date & time ?
I encounter this many times, for these request waiver or cancel card or dispute, always write down the details.
So, when you are in this situation, just submit email/letter with the details:
e.g. I called in 03-20208888 on 20th Nov 2009, 10:35am and spoke to Ms. Susan. She confirmed over the phone that my CC card (1234-5678-9876-5432) is cancelled. Therefore, please check in your system and revert back the amount.
Agreed. When it comes to asking for AF waiver from CS, never trust them.
For all you know when are just promising you and no further action is taken. Do remember that CS has no power to waive your AF, they just note down your request and pass it over to another department. Unless the bank has a good online CRM which enables efficient ticket of a customer's request ... problems like this will happen.
Added on March 25, 2010, 4:00 pmQUOTE(Aeon_Clock @ Mar 25 2010, 03:43 PM)
the CS did not give me any paper about the cancellation of the card. She just cut the card in front of me, asked me to sign a paper and that's it. How can I get them to stop from ever sending me anything on credit cards again?
You could have @ that point of time asked for proof that action was taken. Something like countersign, that way the fella knows he/she is being tracked.
On another note, you would have noticed the card has been effectively cancelled or not via the online system. Card is still there means still active.
This post has been edited by hye: Mar 25 2010, 04:00 PM