Dec 24 2009, 11:51 AM
QUOTE(bbear @ Dec 24 2009, 09:27 AM)
Just made my first call to the Naza-Kia's Care line. I would rate it as a 5 out of 5 experiences beside the point that I didn't get the answer to my questions ( not the care line operator fault but rather the information they have with them )
- When asked for my name to check on the system. They could not find my name in the system, not even booking information where I have placed my booking deposit in November. She asked for the Branch I placed ordered and she said will do a follow up with the branch on my booking.
- When asked when will be the 2.0SX available, she is saying in January but she does not know whether is beginning, mid or end of January but she said the Management's information is January.
- When asked if she knows how many units or if it is sufficient to delivers to existing customers that booked the car. She has no figures on hand.
- When I asked if the January is a confirmed information for 2.0SX finally available for customer, she than hesitated and inform that they will only sure in January ( sounded like they still not sure if Jan will be the time )
- I explained to her that I need to know before end of next week if there will be a car in January as I will need cancel the Forte booking to secure another car with the offered price before end of the year.
in overall, the experience on the care line is good... much much better compared to calling StreamyX
Hi bbear, may i know what alternative 2.0 car you are looking at? Mind to share some details of the offer?- When asked for my name to check on the system. They could not find my name in the system, not even booking information where I have placed my booking deposit in November. She asked for the Branch I placed ordered and she said will do a follow up with the branch on my booking.
- When asked when will be the 2.0SX available, she is saying in January but she does not know whether is beginning, mid or end of January but she said the Management's information is January.
- When asked if she knows how many units or if it is sufficient to delivers to existing customers that booked the car. She has no figures on hand.
- When I asked if the January is a confirmed information for 2.0SX finally available for customer, she than hesitated and inform that they will only sure in January ( sounded like they still not sure if Jan will be the time )
- I explained to her that I need to know before end of next week if there will be a car in January as I will need cancel the Forte booking to secure another car with the offered price before end of the year.
in overall, the experience on the care line is good... much much better compared to calling StreamyX
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