Hi Viper,

Have you got the MO contact, its 018-3030877

I'm actually a unit owner at Block C and taken VP in January. After that I've reported 28 defects to the MO and they promise to complete within 30 days. After 30 days, I didn't received any calls from them and so I call the MO and they told me all defects are fixed. When I inspected the unit, It was exactly the opposite case!

They even have balls to touch up the wall where I've complaint with different colour! Parts of the wall in the living room are extremely unleveled, so do the sliding door. Initially I complaint to their Customer Relations Manager, a lady called Karen Tan. They acted sort of professional and immediately I got response from a guy at the MO called RAAJ. He inspected my unit and agreed with my findings. Then they said they are going to let me know the completion date to rectify all defects since it has been delayed long enough.

Now it's already 3 months, still there are 11 defects left unfixed and the basic one like A/C leaking is still an issue. and I received no response from both the CRM and MO after a couples of emails.

I'm frustrated with their service level and empty promise, especially this is coming from YTL- Notably of a CLASS F contractor attributes.

I decided to take action under the Liability Defect Clause in the S&P by writing to the stakeholder lawyer to withhold the release of the final 7.5% payment to the developer until all defects are fixed to my satisfaction. Parallel to this, I will engage an external contractor to fix it and later claim from the stakeholder lawyer.

If there are any Midfields condo unit who is suffering same fate as I am. I urge you to take similar step to response to these unscrupulous and irresponsible developers such as YTL.

More joint voices will force these people to act. Should you need more info, may call me.


Best Regards,

KP
0126356229