I just sent my graphic card cooler for warranty claim last month.

I bought the GPU Cooler in Cycom @ Low Yat early this year. 1 of the fans stop spinning after some time ago and i decided to send it for warranty claim since i do not need to use the PC so frequently during the holidays.

I called and ask whether can I send it personally to the distributor. After 2 hours of checking, i have to call them again instead of waiting them to call me back (she said she will call me back). And the answer is "No". Ok, fine. I will send to the Cycom Service department then.

When i sent it to the Cycom service department at 4th floor in Low Yat Plaza, they dismantle the cooler heatsink from the graphic card and return the card to me (in a very bad way, she just throw the card onto the table in front of me). So, they're having the heat sink with fans attached on it, and asked me to wait 3~4 weeks.

After 4 weeks of waiting, there's nothing from them, no calls nor sms. So i decided to give them a call.

When i simply inquires the status of a cooler fan, without asking the bill no./service no. she can immediately told me it's repaired. (That means the fans was repaired some time ago and they did not notify me at all. Bad service #1)

Today i went to collect the item, a guy attend to me and gave me the heat sink with the fans attached (But attached in a wrong way, lack of knowledge or they don't give shit to customer's product. Bad service #2)

Without further inspection, i went home, ready to hooked up my system. Later i found that 1 of the 4 rings which were used to offset the heatsink from the graphic card was missing. This will result an unbalance mounting.



I call the guy immediately and he told me to call back on Monday because the supervisor is not working on weekends and they do not open the package when it's delivered back. I request him to try to find around the office and he told me it's gonna take sometimes, refuse to do that. So, i ask him to call me back after confirm on Monday, which i strongly believe they wouldn't do so. (The guy show no sign of apologize at all, Bad service #3)

Other than this, I found that the heat sink was deformed badly. It must be resulted from heavy weight from other products and careless worker. I tried to mount it up again and here's the result.



It's quite obvious, the right side of the heat sink is lower. The entire shape of the heat sink was changed too. (Totally did not take care of customer's product, Bad service point 4)

I have some questions regarding the case above:

1. Is it true that Artic Cooling Distributor in Malaysia do not accept walk-in warranty claim? I have receipt as proof of purchase in Malaysia.
2. If the supervisor called me back and tell me there's no way to recover the ring for me, what should i do?

Thanks.

damn.i often buy things from cycom.
but never claim warranty from them.
sad to hear this thing.

You post over thier thread they will investigate it

Probably posting it on their thread will have no impact ,as a face to face service wasn't as good as expected..