Streamyx The Unofficial Streamyx 4Mbps Users Club V2
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 Dec 27 2009, 10:26 PM
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#1
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur  
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QUOTE(Cyclonechuah @ Dec 27 2009, 12:57 PM) Streamyx Make my day, I waited for 3 weeks before I got my cap increased to 4 Mbps. My case is exactly like yours. Contractor is hopeless. You should try calling TM several times a day and keep bugging them until they increase your cap. Insist on speaking to level 2 agents - say that you're a 4 Mbps subscriber.» Click to show Spoiler - click again to hide... «  This post has been edited by vyzc: Dec 27 2009, 10:27 PM |
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Jan 8 2010, 12:13 AM
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#2
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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For those of you capped at 5 Mbps, what are your SNRs like? I am currently capped at 4084 kbps and my SNR is at about 19.0 dB. Requested for my line to be capped at 5120 kbps but they were unwilling to do so, claiming that "SNR figure is in red". They didn't even want to give me something in between 4 and 5 (say 4.5), sigh.
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Jan 8 2010, 10:28 AM
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#3
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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Would replacing the telephone line outside my house yield an appreciable gain in my SNR? We're talking about a 15-year old copper line, and my SNR is currently at about 19.5 dB whilst capped at 4084 kbps. Also, how much would such a procedure cost?
This post has been edited by vyzc: Jan 8 2010, 10:29 AM |
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Jan 8 2010, 05:45 PM
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#4
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(pluginbaby @ Jan 8 2010, 10:40 AM) previously my snr was only 9-11.. so it cant support the 2mb package with i tried to upgrade a month ago.. i did notice way back that there was a fuzzy sound upon using the tm phone line but i didnt give a damn as im not using it much.. then i realized that there were no dial tone at all.. called tm, they came over confirming the problem, yes.. there was no dial tone.. cable prob but i still get my DSL signal as im able to connect to the internet.. Hi there, thanks for your reply. That seems like quite a large gain that you've managed to obtain! Might give it a try myself, since it doesn't cost that much. they changed the cables from the TM post at the back of my house in just few minutes.. checked my readings and it boosted snr up to 36-38 (previously 9-11 only).. yesterday the 4mb tech came to test my line and he was quite surprised with the boosted readings.. he said that one of my neighbours oso failed the test yesterday trying to upgrade to 4mb.. surely old cable probs too as mine was ok and we share the same TM pole.. his place was 2 house away from mine.. they changed the cable on mine FOC maybe to technical failures.. maybe if urs is quite ok but u requested for cable changing, it might cost u.. i did ask bout the normal price and he said rm60.. it was billed to the customer.. not payed on site to the contractor.. On a side note guys, I was surprised to discover that SNR and attenuation figures for my line differ from modem to modem (currently miscapped at 2M instead of 4M) : With ZTE ZXDSL-831 modem - DS SNR: 28.4 dB, US SNR: 28.0 dB, DS attenuation: 5.0 dB, US attenuation: 3.5 dB With PCI DSL2-01 modem: DS SNR: 32.0 dB, US SNR: 17.1 dB, DS attenuation: 13.0 dB, US attenuation: 2.4 dB Does this have something to do with the modems? Already tried switching modems for several times to verify the figures above. This post has been edited by vyzc: Jan 8 2010, 05:46 PM |
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Jan 9 2010, 02:08 PM
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#5
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(werksuckz @ Jan 9 2010, 01:16 PM) After the whole fiasco, managed to get the following settings: Shouldn't be a problem for you to upgrade to 4 Mbps Connection Status Connected Us Rate (Kbps) 512 Ds Rate (Kbps) 2048 US Margin 21 DS Margin 26 DS Line Attenuation 41 US Line Attenuation 36 Apparently it's a new port for "4MB users". But the port obviously not 4MB la... How's my SNR and Att signals? Would it be able to support 4MB? If yes, then I can go to TMPoint on Monday and make some noise... I still think my original port (which was already configured for 4MB) was better. This new port everytime I reboot the modem, it hunts for the DSL signal. The old one didn't. So how ah? 4MB can jalan ar?  This post has been edited by vyzc: Jan 9 2010, 02:09 PM |
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Jan 9 2010, 02:34 PM
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#6
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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Not sure about the first and third boxes, but I believe the second one is a remote DSLAM.
Added on January 9, 2010, 2:36 pm QUOTE(vyzc @ Jan 8 2010, 12:13 AM) For those of you capped at 5 Mbps, what are your SNRs like? I am currently capped at 4084 kbps and my SNR is at about 19.0 dB. Requested for my line to be capped at 5120 kbps but they were unwilling to do so, claiming that "SNR figure is in red". They didn't even want to give me something in between 4 and 5 (say 4.5), sigh. Would appreciate it if those of you who are capped at 5120 kbps could provide me with your SNRs.. trying to push for a higher cap. This post has been edited by vyzc: Jan 9 2010, 02:36 PM |
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Jan 9 2010, 05:51 PM
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#7
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(werksuckz @ Jan 9 2010, 05:12 PM) Really ar? Because the installer keeps insisting that my signal is too low... I did request for a diff installer via 100, but they told me to contact back the original installer, who is refusing to recheck my port. What can I do now? Hmm, if the installer/contractor refuses to help you, another alternative is to insist on speaking with TM's customer service agents from the advanced troubleshooting team (ATS department) and tell them your issue. These guys are actually quite well-versed with the technicalities of Streamyx.From your line stats, the DS and US attenuation is slightly high but still within the acceptable range. These figures do not depend on your sync speed but your distance from the remote DSLAM. Your DS SNR of 26 dB is actually quite good. However, unlike attenuation, SNR will drop once your sync speed is increased. The minimum SNR at 4 Mbps as required by TM is 15 dB. As a guideline for you, when I was capped at 2 Mbps, my SNR was at 28.5 dB. Once my cap was increased to 4 Mbps, the SNR dropped to 18.5 dB. This post has been edited by vyzc: Jan 9 2010, 05:52 PM |
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Jan 9 2010, 06:32 PM
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#8
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(werksuckz @ Jan 9 2010, 06:06 PM) Thanks bro! Will print out my SNR and Att readings and head to TMPoint tomorrow. Hopefully it will be a successful upgrade to 4MBps. Else, have to hope for HSBB. Sucks... You're most welcome. Oops, forgot to mention. The advanced troubleshooting team (level 2) I was talking about is the one contactable via their helpline, not the ones at TMPoint. However, the front-line agents *might* refuse to pass on your call to the level 2 agents as these agents are only meant for customers who are already on the 4 Mbps package. Just try to mention that you're a prospective 4 Mbps customer and would like to speak with their level 2 agents. |
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Jan 14 2010, 05:07 PM
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#9
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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Does TM block / blacklist phone numbers of customers who have called them very frequently? I have been unable to contact them since this morning.
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Jan 14 2010, 05:59 PM
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#10
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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I have been calling their 1-300 number. Somehow I cannot call 100 through my Maxis line. Anyway thanks, the call to 100 passed using another line.
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Jan 14 2010, 11:56 PM
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#11
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(cloud3z @ Jan 14 2010, 11:41 PM) 100 is only for TM fixed line. In other words, your house's telephone line. Really? Managed to get through using a Celcom line though. |
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Jan 23 2010, 10:41 PM
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#12
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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My request for a 5 Mbps cap was denied. They claimed that I would be using more bandwidth than allocated if they were to do so. When I quoted the fact that many 4 Mbps customers were being capped at a higher speed than necessary, the agent mentioned that these are only temporary measures for "testing" purposes. He also mentioned that TM will eventually reduce the cap of such users back to 4 Mbps.
Sounds like he just cooked up some BS to close my month-old report. They are practicing double standards. It's just very unfair when others are paying the same amount monthly but getting more than what they are supposed to. This post has been edited by vyzc: Jan 23 2010, 10:43 PM |
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Jan 28 2010, 10:22 PM
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#13
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(zeronehza @ Jan 28 2010, 08:44 PM) so guys... what's the normal speedtest for 4mbps? should not lower than 3.7mbps? FYI, TM says that they are only obliged to provide 80% of the subscribed speed. However, the MCMC states that you should be getting 90%.Source (page 5) |
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Jan 29 2010, 02:42 PM
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#14
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(iZZiDeltA @ Jan 29 2010, 01:44 PM) to all sifu, i jz got my 4mb, capped at 4096, so getting around 3300kbps in speedtest. I learnt that some of forumers are able to upgrade the cap to 5096 or higher by emailing TM. The thing is if we aredi get 80% of the subscribe speed (3.3mb for 4mb make me ineligible), how do we ask for that favor? Any of you here who had make it kind enough to guide me on how to ask for this upgrade? Thanks alot................ QUOTE(prasys @ Jan 29 2010, 02:18 PM) General tips I have been told by their agents that the 5120 kbps caps are only temporary, for "testing" purposes and will be returned to 4096 kbps in the future.1. Wait for 1 week , do wait for a while - dont torrent , just dont misuse it 2. e-mal to them , say you are not kinda happy with the speeds , you just want at least 90% , say you are using VOIP , other critical applications. Post your SNR Margin , speed test etc 3. Wait , once upgraded then wait again for a while to get your 218.xx.xx.xxx ip address ;p |
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Jan 29 2010, 04:41 PM
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#15
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(prasys @ Jan 29 2010, 03:46 PM) "agents" , well if you can convinced some one in the higher authoriity to do it , it will be 5120kbps. Its simple as that. they put me in 4096kbps , I was pissed cause i was getting 2.8mbps , it did not even reach 3mbps. So after talking to some folks , well its 5120Kbps. I dont think they are going to download cause I've said to them. I dont abuse your connection 24/7 by downloading large files , or torrenting 24/7 ;P Well, actually this agent was someone from the advanced troubleshooting team. Anyway, I have already complained to the MCMC, let's see how it goes. |
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Feb 2 2010, 10:25 PM
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#16
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(Dozz @ Feb 2 2010, 08:51 PM) Any good bandwidth meter application you recommend? Try this. So far it works quite well. |
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Feb 9 2010, 10:18 AM
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#17
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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TM charged me RM88 after I upgraded from 1 Mbps to 4 Mbps under the Super Upgrade Deals promotion, citing on-site fees (called TM to enquire).
Were you guys charged this amount when you upgraded your packages? Is it possible for me to get them to waive the RM88? |
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Mar 12 2010, 09:41 PM
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#18
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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Whoa, back then, the excitement was all about getting capped at 5120 kbps. Now we have people getting capped at 6 Mbps.
This is very unfair to the other 4 Mbps subscribers, in my opinion. |
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Mar 13 2010, 05:55 PM
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#19
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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QUOTE(sg999 @ Mar 12 2010, 09:54 PM) 4m should get 4.2 4.3 la Nope. Everyone should get 80% according to TM. Or, if you are referring to MCMC, it's 90%. brother QUOTE(ahpek26 @ Mar 12 2010, 09:54 PM) unfair? thats life pal, get used to it. but remember, truth is always the best policy. Well, of course honesty is always the best policy. Unfortunately, it's a GLC we're talking about. It's not a matter of it being life or not, but I do have my rights as a customer.Imagine if you're paying RM 130 per month and getting about 3.4 Mbps. Fine, that's 85% and is above TM's 80% policy. So I'll shut up and go on with my life. Then I come to this forum and find out "WTF, these forummers are not even paying more but yet they are getting about 4.3 - 4.4 Mbps". That's a WHOLE megabit per second faster, and is a lot. To cut a long story short, I had to f-ck them up via CFM to sort out this issue. Even after that, they didn't bother to explain the whole fiasco, how unprofessional. |
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Mar 25 2010, 07:04 PM
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#20
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Junior Member
119 posts Joined: Aug 2005 From: Kuala Lumpur
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Looks like we will be staying on with our 4 Mbps lines for a long time. Unifi is highly overrated - so much for all the anticipation. It was fun while it lasted.
This post has been edited by vyzc: Mar 25 2010, 07:05 PM |
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