I just upgraded to 4MBPS and got my line installed last week. But, until now the line is still capped at 1.7MBPS. What number should I call to reach "Level 2 Technical Support" as mentioned by many forummers?

Or should I just file a complaint?

Also, can I ask them to increase my cap to 4.5 or 5, so that I can enjoy at least 4 MBPS speed? If so, HOW?

Thanks in advance!

Hmm.. call and ask them to increase the cap?

But what reasons should I use to "convince" them? You know lah.. maybe they scare got trouble then give excuses and lazy to do it for us... any suggestions?

Thanks.

Currently ADSL capped at 4MB, speed maximum 3.5MBPS... i wanna cap at 5MB.. T.T

Same. Just don't know how to convince him to do it.

Okay, will try again later. Thanks ah!

Tried to ask just now.

Me: Bang... *blah blah introduction*; my ADSL line is upgraded to 4MBPS, speed @ 3.5. Can change ADSL cap to 5mbps so I can get 4MBPS speed?
Technician: Hmm.. I think cannot lah, cause 4MB is meant to have 3.5mbps speed only..
Me: Ya kah? But I see online many people can ask their technician to do it.. some just file a complaint and cap is increased to 5mbps with ~4MB speed
Him: Oh... like this ah?? Okok, let me try my best. I SMS / Call you back later ok?
Me: Thanks
Him: K, bye.

Congratz! I don't have the luck, still waiting for his "try-my-best"... T_T

Hmm, but what if they said "Your SNR Margin / Line Attenuation" is not good enough for 4 MBPS?

My area and place is supported for 4 MBPS, but my distance to exchange server = 2.6KM; my SNR Margin = 36 (now dropped to 26), and Line Attenuation = 38 (which is quite high).

So; I'm worried they will say "Oh sir, ur SNR / Line Attenuation is no good, we will downgrade your package now"... then die.. will that possibly happen? Or both of you also have similar SNR / Attenuation value? Mind sharing? Thanks..

Regards

OK thanks! That clarifies my issue now. Gonna call 100 for assistant if the technician still don't do anything. If worse, file a complain to MCMC

Nice technician you have there.. wondered if I can ask him to do it for me....

It took whole 1 week just to decap from 2mb ADSL cap (used for 1mb package) to 4mb ADSL cap, then asked him to rise cap, he said cannot 1 wor, then said try his best after i mentioned there are cases like this...

Okay, will try to contact my contractor again and ask him politely tomorrow.. if he don't wanna help, I'll try to get other contractor's number and call them to request.. hopefully can lah..

Yea, I do agree there's difference in 3.5 and 4.5..., paying the same amount, why don't aim for higher speed..
Only the difference mine is RM88/mnth for it, Stimix Unipack.. lol =P

Thanks for your input =)

Called my technician again to request higher cap, he rejected my request and saying "it's impossible for 4MBPS user to have 5mbps cap. 5mbps cap is for HSBB (Unifi) package and must have FIBRE OPTICS line instead of COPPER line...

Calling 100 now and they are filing a report for me.

Update: TM Customer Service gave me the contractor number (which is the one I contacted), ask me to ask him to re-cap for me.

Once again I called him, he told me "4mb user cannot 5mb cap laaa sir"

I asked him to refer to the report and do it for me.

ZZZZ... this contractor is pissing me off... =.="

You know what he said?

*After got brain-squeezing of advertisements from 100, the CS filed a report, ask me to contact the technician to ask him to refer to the report, and recap for me*

I called technician.
Me: Hello sir, it's me again, _____
Him: Ok.. I know, you again. Why?
Me: I filed a report to TM via CS call thru 100. About the 4MB Cap, 3.1MB speed thing.
Him: Huh? I thought I told you 4MB user only can cap at 4MB? How can cap at 5MB? You not 5MB user.
Me: Ok sir, I already called the CS (100), and they told me YES, ITS POSSIBLE. MANY PEOPLE does that. The CS updated a report for you to refer, please refer to it and re-cap for me.
Him: Is it? But 4MB user only 4MB cap.. blah...
Me: Just refer to the report.
Him: Ok loh like that, I call you back later.
*Which I'm sure he wont' call me. He never call me back many times already, after saying "I will call you back"...*

=.=?

I do agree with you. She wanted to help me, but I'm under warranty (<14 days). So I'm forced to be redirected to the stupid Technician again..

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Added on April 12, 2010, 8:30 pmGuess I'll wait >14days and call again, if my Technician doesn't want to help me. It's almost on 10th day now. That technician is giving so many excuses...

This post has been edited by polarzbearz: Apr 12 2010, 08:30 PM

Guys, refer to my case above. What should I do? Should I call him again now, ask him just re-cap to 5MB and no more hassles for him; or wait 14 days complain to TM?

Just a few minutes after report. I already wait until cannot tahan. Last week he told me "Ok sir, I will try my best"
Monday (just now, morning) tell me "sorry sir, impossible 4mb user can get 5mb cap la, no such case. unless u are unifi user"

TM did not give me the report number. Shit... how am I going to refer to the case again next time... =o=..
My installation was on two fridays ago - 2nd April.
Took 1 week to decap from 1MB to 4MB. Then now waiting for 5MB cap.... 0% progress

Geez.. I guess CFM would be my last resort ... if all these nonsense doesn't work.

Who knows, it might be this case or not. I don't know. Will call and ask him carefully and specifically and detailed and clearly; let's see what he will answer. Or he did really misunderstood me? I don't know. I clearly stated "I want 5MB ADSL Cap"; not "I want 5MB Account Cap".

Any source for this?