so basically he wont need to touch your PC or Modem/Router? alright thanks.

maybe you can try calling them (or go directly to TM Point) and complain..although they say speed based on "best effort", at all times they should deliver at least 80% of your speed (provided there are no technical errors).

p.s. which which area are you from?

if there is no prob.. maybe he wont.. usually their own modem n laptop was sufficient unless he didnt bring his own laptop..

yes, he just need to know where your phone line is and he has all the tools to get the stuffs done

anyways, i checked with tmnuts, they told me they havent activate my port yet(i was complaining not getting 4mb ) though my established link shows im getting the 4mb line now

i dont know what they are on about, i'll wait until monday and see what goes

haha icic.thanks for all the info..

mine they activated the port last week already, but the installer kept calling the wrong number so couldn't contact me..

Funnily, I have the same problem with the 2MB upgrade in my hometown.
I prod further while calling the TM CS and they told me the installer called another number and another person owns the line, even though the login ID is the same.

Which brings to me to the point that how hard could it be for the installer to ask for a higher cap. My 4Mb line is at 4096, and 2Mb is at 2048. I've been calling the installer twice everyday to ask him for a higher cap, he told me that he already "called KL", but my port cap is still the same. He gave me some funny local number to call and the person on the other side didn't even know what is a sync or cap

Anyways, could anyone tell me how to ask for a higher cap, since the CS at 100 always confuses the line speed and the sync speed.

Good luck to you.

But remember that you have been warned by TM that your line might not support 4mbps, as there are many many factors that will vary the final results of your connection.

So if you apply 4mbps and in the end it's highly unstable, or you cannot reach FULL 4Mbps, and if you already signed the minimum period contract... it will be very hard for you to turn back, so it's best for you keep that in mind ; )

This post has been edited by andrew9292: Jan 10 2010, 06:34 AM

What IP range are you getting now? in order to request for higher cap, you need to call 100 and then make a report of slow connection first before they can transfer your call to level 2 department. They are the guys whom able to help your request.

there's is a whole lot of confusion on the non-combo streamyx upgrade package.

some say with modem some say without.

the technician says only rm160 comes with modem, the 100 operator say yes, and another 100 operator say no, the telekom technical guy that comes say he don't really know.

technician also claims that his service order specifically says no modem to be provided. Tmnut really screw big time on this, either they advert it wrongly and somewhere along the line there is some miscom.

Either way, i am not too particular on some stupid free modem provided by them.

My own question now is my modem Aztech 605EW can achieve 4MB, some how its capped at 2MB .... any idea why?

Meaning when he connects to his Billion modem and do speedtest - it can clock in 4MB.

When i check at my Aztech - its somehow capped at 2MB only.

But when i check the aztech config - its actually connected at 5MB already.

Suspect its the modem limited speed? but i've upgraded the firmware and its ADSL2 ..

This post has been edited by netken: Jan 10 2010, 12:40 PM

Got my Streamyx upgraded to 4mbps but found it to be rather unstable at different times. And sometimes when I reset my router, it goes back to 1mbps download port, had to reset it again to get back to 4mbps port.

Is this normal?

the normal range.
My installer said he's exhausted all his methods and couldn't get my port capped higher, so I had to called 100

I tried to reason with the CS and my phone got cut. He doesn't seem to understand the difference between the sync rate and attainable rate. My line got cut when I ask for level 2 support.

The 2nd time, I ran around the system and hopefully the technician they sent this time is authorized to give me a higher cap.

You just got streamyx. The sync rate is at 5Mbps. Your account is not capped to 4Mbps , it will take 24-48 hours. The tech is using his special account (which is uncapped) to test the line potential

am i 4mbs user? SEE started from 1st day until now, more than 40days
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping 202.188.1.5 -t

Pinging 202.188.1.5 with 32 bytes of data:

Reply from 202.188.1.5: bytes=32 time=234ms TTL=249
Reply from 202.188.1.5: bytes=32 time=211ms TTL=249
Reply from 202.188.1.5: bytes=32 time=209ms TTL=249
Reply from 202.188.1.5: bytes=32 time=259ms TTL=249
Reply from 202.188.1.5: bytes=32 time=255ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=236ms TTL=249
Request timed out.
Request timed out.
Request timed out.
Reply from 202.188.1.5: bytes=32 time=228ms TTL=249
Reply from 202.188.1.5: bytes=32 time=251ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=255ms TTL=249
Request timed out.
Request timed out.
Reply from 202.188.1.5: bytes=32 time=222ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=250ms TTL=249
Reply from 202.188.1.5: bytes=32 time=246ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=224ms TTL=249


called 100 more than 10 times.... passed to the so called 4mbs department 4 times..... send a useless technical 1 time!

RESULT = MORE WORST
ACCOUNT ID= tata1984@streamyx
3 years contract

I wont pay a single cent

ur speedtest? Mind show us you SNR and attenuation value?

I can't even subscribe to a 2mbps in my area which is within city limits.

4mbps is just another gimmick by TM which claims to have the WIDEST coverage.

Mode: ADSL2+ AnnexM EU-60
Type: Fast
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 26.0 37.0
Attenuation (dB): 6.0 0.0
Output Power (dBm): 0.3 0.0
Attainable Rate (Kbps): 24972 588
Rate (Kbps): 4092 509




since 1st day until now keep call 100for nothing! shouldnt cancel my 1mb account
now cant surfing, no online gaming, movie and keep wasting time for calling 100 super technical

when midnite the ping will be 20ms stable all the time after noon back to this 200ms-400ms


This post has been edited by joeyoong: Jan 10 2010, 05:43 PM

ur line is ok from what I can see...ur speedtest?
try use Google DNS or open DNS..much better than streamyx DNS..

No wonder he can access without asking me.

Anyone can list down their 4MB compatible modem type brand and model?

My Billion that came with my 1Mbps still work just fine on my 4Mbps line.

restart modem again
SEE


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping 202.188.1.5 -t

Pinging 202.188.1.5 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Request timed out.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Reply from 202.188.1.5: bytes=32 time=173ms TTL=249
Reply from 202.188.1.5: bytes=32 time=243ms TTL=249
Reply from 202.188.1.5: bytes=32 time=1341ms TTL=249
Reply from 202.188.1.5: bytes=32 time=334ms TTL=249
Reply from 202.188.1.5: bytes=32 time=283ms TTL=249
Reply from 202.188.1.5: bytes=32 time=169ms TTL=249
Reply from 202.188.1.5: bytes=32 time=237ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=296ms TTL=249
Reply from 202.188.1.5: bytes=32 time=272ms TTL=249
Reply from 202.188.1.5: bytes=32 time=267ms TTL=249
Reply from 202.188.1.5: bytes=32 time=283ms TTL=249
Reply from 202.188.1.5: bytes=32 time=298ms TTL=249
Reply from 202.188.1.5: bytes=32 time=220ms TTL=249
Reply from 202.188.1.5: bytes=32 time=180ms TTL=249
Reply from 202.188.1.5: bytes=32 time=327ms TTL=249
Reply from 202.188.1.5: bytes=32 time=286ms TTL=249
Reply from 202.188.1.5: bytes=32 time=286ms TTL=249
Reply from 202.188.1.5: bytes=32 time=304ms TTL=249
Reply from 202.188.1.5: bytes=32 time=279ms TTL=249
Reply from 202.188.1.5: bytes=32 time=289ms TTL=249
Reply from 202.188.1.5: bytes=32 time=324ms TTL=249
Reply from 202.188.1.5: bytes=32 time=266ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=386ms TTL=249
Reply from 202.188.1.5: bytes=32 time=441ms TTL=249
Reply from 202.188.1.5: bytes=32 time=510ms TTL=249
Reply from 202.188.1.5: bytes=32 time=492ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=225ms TTL=249
Reply from 202.188.1.5: bytes=32 time=230ms TTL=249
Reply from 202.188.1.5: bytes=32 time=237ms TTL=249
Request timed out.
Reply from 202.188.1.5: bytes=32 time=515ms TTL=249
Reply from 202.188.1.5: bytes=32 time=542ms TTL=249
Reply from 202.188.1.5: bytes=32 time=508ms TTL=249
Reply from 202.188.1.5: bytes=32 time=482ms TTL=249
Reply from 202.188.1.5: bytes=32 time=465ms TTL=249
Reply from 202.188.1.5: bytes=32 time=424ms TTL=249
Reply from 202.188.1.5: bytes=32 time=389ms TTL=249


any idea about this? can cancel or not? 3 years contract call them go rob bank better la

Billion seems the choice here - anyone using linksys or aztech?

Please let me know model / brand.